Adrienne White Email & Phone Number

Detroit Metropolitan Area

• Oversee compliance for the for-profit enterprise arm through the Three Lines of Defense (3LOD) initiative, acting as a key decision-maker in risk assessment and mitigation. Enforce 508 and 1557 guidelines across.
• Secured approval of 8K+ materials annually by coordinating marketing material compliance for nearly 800K Medicare Advantage members through strategic relationships with government agencies and internal partners.
• Reduced national client P&Ps into scalable, global PPO policies by streamlining policy consolidation, confirming compliance with monthly audits.
• Ensured regulatory compliance for Medicare Advantage and Part D programs by managing Policy & Procedures (P&Ps), digitizing forms for enhanced member experience, and ensuring compliance with the Rewards & Incentives.
• Slashed physical training time by 50% by supervising a compliance team of 10 analysts, implementing digital training modules to refine contractor onboarding.

Detroit Metropolitan Area

• Ensured all materials aligned with CMS regulations while directing compliance and communications for MI and national clients. Managed a $1M salary budget and led a team of four developers, four compliance analysts, and.
• Increased operational efficiency by transferring development and fulfillment responsibilities to another department during organizational restructuring.
• Reduced CMS disapprovals by 90% by establishing desk-level procedures, implementing pre-submission peer reviews, and enforcing compliance controls.
• Improved team efficiency by 30-40% by reallocating staff between Medicare Advantage and enterprise enrollment functions during a departmental transition.

Detroit Metropolitan Area

• Developed all required documentation for the Medicare Advantage program by guiding a team, including creating the Evidence of Coverage, Annual Notice of Change, Enrollment Forms, Summary of Benefits, and Provider.
• Achieved regulatory adherence by overseeing compliance efforts, ensuring marketing materials met standards and providing interpretation guidance to business areas.
• Streamlined team operations by supervising three fulfillment staff, four developers, and four compliance analysts, while strengthening the print/fulfillment vendor relationship and material development.
• Secured $2-3M in savings by identifying vendor errors and negotiating SLAs, optimizing previously unmanaged external fulfillment processes.
• Reduced errors by 90% through implementing quality checkpoints and conducting on-site vendor audits, significantly improving kit assembly and vendor management.

Detroit, Michigan, United States

• produced all required Medicare Advantage program documentation by supervising a dedicated team. Provided compliant and high-quality program documentation through effective leadership and process management.Highlights.
• Delivered Evidence of Coverage, Annual Notice of Change, Enrollment Form, Summary of Benefits, and Provider Directory through effective document development.
• Met CMS accuracy and timeliness standards by guaranteeing full compliance for all materials.
• Ensured compliance of marketing materials and provided regulatory guidance by managing oversight and interpretations for business units.

Master Of Public Relations & Organizational Communication, Communications

Bachelor Of Communication Arts, Organizational Communications