Adrienne Smith Email & Phone Number

Canada

Mississauga, Ontario, Canada

• Providing Help Desk Support for 600 employees globally.
• Setting up Hardware, Software and access for all new hires and removal for terminations.
• Computer imaging, updates and upgrades.
• Password creation, unlock, reset and disable on Active Directory Users and Computers.
• End point administration (including detecting, provisioning, deploying, updating, and troubleshooting endpoint devices)
• Ensuring compliance of devices across the organization

Mississauga, Ontario, Canada

• Providing Help Desk Support for 2000 employees globally.
• Setting up Hardware, Software and access for all new hires and removal for terminations.
• Computer imaging, updates and upgrades.
• Password creation, unlock, reset and disable on Active Directory Users and Computers.
• End point administration (including detecting, provisioning, deploying, updating, and troubleshooting endpoint devices)
• Ensuring compliance of devices across the organization

Toronto, Ontario, Canada

• Key Deliverables:
• Deployed 300 iPhones nation-wide during a transfer to Rogers as a new mobile provider.
• Setup the work from home for the Covid-19 pandemic for all 650 employees across Canada.
• Wrote Policies and Procedures for Inventory Management, Backup and New Hire Orientation.
• Trained 8 New Hire Help Desk technicians/students/contractors on all responsibilities of the job.
• Created Checklists for Training, New Hire setup, Terminations.

Toronto, Ontario, Canada

• Provided Help Desk Support for 650 employees.
• Setup Hardware, Software and access for all new hires.
• Computer imaging, software installation, updates and upgrades on Windows XP, 7, 8 and 10.
• Created a Training manual for all items learned on the job.
• Password creation, unlock, reset and disable on Active Directory Users and Computers on multiple domains.
• Travelled to Vancouver to cover Help Desk for remote location and to Montreal to manage decommission of old hardware.

Toronto, Ontario, Canada

• Calendar, Emails, Travel, Expenses. Adhoc assistance to the Toronto ISIT Department.
• OCC Back up Admin Control: Operations Change Control: Maintain records, Run Meetings, Complete Adhoc Requests. Training others on TeamTrack.
• Bill 198 Internal Auditor for ISIT: Quarterly pulling and recording to ensure proper documentation.
• Queue Manager for Back Office and Online Support: Ticket coordination based on specialization. KPI and Knowledge Documentation.

Toronto, Ontario, Canada

• Processing Purchase Orders and Invoices
• Tracking Actual vs. Budget.
• Bill 198 Internal Auditor for ISIT: Quarterly pulling and recording to ensure proper documentation.

Toronto, Ontario, Canada

• Generated Reports
• Took Minutes during meetings.
• Document processing for Management of the IT department.
• Adhoc assistance to the IT Department

Company Profile: Small Print Business producing Stationary and Other Paper Media for Companies throughout Mississauga. Job Description: In charge of coordinating all projects from conception to delivery, working closely with Clients, Employees and Vendors.

Company Profile: Creating Award winning Package Design and Branding for well known companies such as Hershey and A&P.Job Description: Working with Employees and Office Management to provide a family atmosphere. Also worked closely with Account Managers with correspondence that went with proofs to Clients.

Company Profile: Byrne Engineering brings together three key engineering disciplines - Mechanical, Structural and Electrical to deliver practical and cost-effective solutions for a diverse client base.Job Description: Designed, developed, implemented and trained others to use a Library system for a book collection of approximately 1400.

Company Profile: Famous for its Ice Cream and Frozen treats. Purchased in 2001 by Unilever. Job Description: Customer Service and order taking for Grocery stores across Canada.

Company Profile: Chancellor Patterson Library for Lakehead University in Thunder Bay. Job Description: Circulation and Shelving responsibilities.

Diploma, Library And Information Studies/Minor In Philosophy

Philosophy/English Double Major

General Arts And Science/Minor In Philosophy

Interior Art And Design

Ossd, Visual Art/Minor In Music

Visual Arts Major