Adrienne Graham Email & Phone Number

Elgin, Illinois, United States

System Analyst and Issues Management expert for ecommerce and internal applications. Managed cross-functional projects, acting as liaison between the business, marketing and IT, developed business requirements and use cases, and identified risks throughout projects and post-implementation to ensure client needs were met by maintaining accurate systems and secure data. Experience in Agile and Waterfall methodologies, managed User Acceptance Testing and site verification for system enhancements, Adobe Analytics implementations and software installs. Partnered with clients to assist with their business initiatives, system accessibility and training needs.

Elgin, Illinois, United States

Delivered accurate Adobe Analytics data for multiple eCommerce websites by defining specific tagging requirements to improve data reporting. Managed and executed Adobe Analytics UAT on all websites to ensure meaningful data was provided to site managers and leadership to help them understand site performance and to enhance the customer’s website experience. Partnered with Site Managers to advise and define effective Adobe tagging requirements for new site enhancements. Partnered with IT, QA and UAT teams in weekly Agile sprint/two-week release cycles, managing all Adobe-related JIRA stories and defects to successfully deploy Adobe Analytics enhancements to company eCommerce websites.

Des Plaines, Illinois, United States

Provided dedicated support for largest clients ($3 million+). Supported client web-based ordering systems, client programs and data. Worked effectively with internal teams in billing and client care to implement and support client requests on ordering platforms in a deadline-driven environment.

Bensenville, Illinois, United States