Cami Benge Email & Phone Number

Colorado Springs, Colorado Area

-Analyzes daily, weekly, and monthly revenue performance within phone channel to identify areas of risk or opportunity. Creates, monitors, and maintains annual expense budget for contact center, accounting for monthly variances based on rate/volume and making adjustments as warranted.-Provides support to team and operations managers by generating meaningful reports with insight and strategies for maximizing revenue while minimizing costs. Operates based on lean philosophies and focuses on… Show more -Analyzes daily, weekly, and monthly revenue performance within phone channel to identify areas of risk or opportunity. Creates, monitors, and maintains annual expense budget for contact center, accounting for monthly variances based on rate/volume and making adjustments as warranted.-Provides support to team and operations managers by generating meaningful reports with insight and strategies for maximizing revenue while minimizing costs. Operates based on lean philosophies and focuses on cost-per-second detail to keep efficiencies high while keeping expenses at minimum.-Monitors efficiency metrics to ensure quality service levels without unnecessary expense. Ensures appropriate staffing and shift assignments to provide quality service levels for inbound calls. Show less

Coached, mentored, and monitored sales and integration team to drive for performance objectives; information center team to drive for consistency, accuracy, and positive retention for internal/external customers; and exception order/data entry team to drive for performance objectives and enhanced customer experience.