Adam R. Email and Phone Number

As a Healthcare IT Consultant, I've partnered with healthcare firms on IT projects, developed custom HL7 interfaces, supported multiple clinics' software, and enhanced operational efficiency and wireless coverage through complex technical project management. Implemented server deployment of MobileView and AeroScout Location Engine servers for environment monitoring, asset tracking, RTLS, and HUGS Infant protection systems for Securitas Healthcare.Conducted RTLS surveys and created reports, improving wireless coverage by up to 70%.Developed custom HL7 interface integrations using InterSystems Healthcare engine routing XML HL7 messages for patient visibility and staff protection projects.Deployed UniPOC and DNote servers for point-of-care and medical devices systems integration of HL7 interfaces for Siemens Healthineers customers.Updated VB6 to VB.NET programming language for customers' point-of-care interfaces, completing an average of 10 coding projects per month.Coordinated testing with development and customer Clinical IS teams to ensure accurate HL7 message coding and medical device unit measurements.Utilized Microsoft SQL for creating queries and reports, verifying correct data populating the database.Oversaw application deployment of MobileView, HUGS Infant Protection, and other applications in both testing and production environments while working as a Healthcare IT ContractorProvide software and hardware support for 9 clinics and 2 administrative offices at Pediatrix Medical Group, successfully opening 3 urgent care clinics in the surrounding Denver area.Provided high-quality customer care, troubleshooting and resolving issues promptlyCollaborated with the PACS and Network team to resolve issues with ultrasound and X-ray machines and troubleshoot network circuit issues.

Demonstrated expertise in project realization, averaging 25 successful deployments per year of the OBIX software application and hardware platform across various healthcare facilities nationwide.I led and supported an average of 25 OBIX implementations per year, deploying OBIX software applications in labor and delivery units for healthcare system customers across the nation. Managing 3-5 projects concurrently.Implemented server deployment for OBIX Application, FMDM Servers, and MOXA devices within customers' TEST and PROD environments in preparation for new installations, and upgradesEnsured accurate transmission and reception of HL7 messages, assisting Clinical IS with issue resolution.Proficient with SQL and PostgreSQL, including writing and executing SQL queries, and performing backups and imports.Proficient in site installation of OBIX fetal monitoring application, contributing to improved healthcare enabling better decision-making solutions for clinical staff.

I provided comprehensive IT and software support to 300 users across nine medical offices in Central Florida Performed Active Directory administration, including creating, editing, disabling, and deleting user, service, and group objects.Troubleshot hardware, software, and network issues at clinics. Closed an average of 15 tickets per day.Acted as the technical liaison for project stakeholders and vendors during the construction, renovation, and for te opening of 3 new clinics.

Led or supported an average of 10 customer accounts providing critical IT support for small-medium sized medical offices in Central Florida.• Handled 30 software support requests via phone, email, and portal and resolving and average of 20 issues daily.• Managed Active Directory tasks, including design, cleanup, maintenance, and user management, ensuring security and permissions. Administered server software maintenance and troubleshooting to guarantee continuous system functionality• Oversaw customer servers, Office365, firewalls, switches, printers, and wireless infrastructure. Monitored and executed critical software updates, enhancing system performance for various healthcare customers

Primary IT support contact for Virginia Southeast Region included offices in Chesapeake, Richmond, Roanoke, Williamsburg, Virginia, and Raleigh, North Carolina.• Managed branch office server infrastructure upgrades and Avaya phone system while adhering to company compliance standards of data availability.• Implemented and trained staff on the usage of Microsoft Office Suite tools, ACT CRM, and newly issued hardware enhancing overall productivity within the engineering and administrative staff.• Instituted daily roll call to branch office and work sites, which led to 30% reduction in tickets being called in.

Managed IS department with 2 technicians supporting a Continuing Care staff of 300 and Field Nurse Staff of 100 in the Virginia Hampton Roads areaEstablished technology budgets and maintained detailed equipment inventories, ensuring proper coverage of IS needs through weekly meetings with department leaders and Bon Secours IS managers.Performed weekly maintenance on Windows and Novell servers, including backups, updates, and hardware replacement.Implemented solutions development processes that contributed to a seamless remittance of medical billing invoices to insurance agencies.

As a Senior Field Engineer, I managed Virginia Beach and Norfolk Public Schools accounts. My success led to a promotion, allowing me to work with Virginia Beach commercial accounts, resulting in long-term consulting assignments. Supervised up to 11 technicians for Virginian Pilot inventory documentation and equipment refresh.As a technical trainer with Electronic Systems Information, achieved a 98% pass rate for CompTIA certifications among trainees.I had a 95% retention rate of continued maintenance contracts with my customers in public school and assigned business territories.