Allison Dupuis Email & Phone Number

-Lead tester of new mobile interactive system.-Develops test documentation, performs system testing, and secures, organizes, and maintains test environment.-Records, reports, and tracks defects to accurately depict the status of the system.-Trains Junior site resources as needed.-Recommends continuous improvements within the Central Control System.-Consults with management and staff regarding development, testing and installation problems or malfunctions and recommends solutions

Richmond, Va

-Develops test documentation, performs system testing, and secures, organizes, and maintains test environment.-Records, reports, and tracks defects to accurately depict the status of the system.-Trains Junior site resources as needed

Richmond, Virginia Area

-Assist in the daily operation of computer systems.-Carry out all tasks on the daily checklist under supervision.-Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.-Assist in the recovery activities necessary to restore normal operations.-Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.-Create and update new and existing procedures for daily or regular tasks and processes.-Coordinate with the lottery to roll days on the CAT system, stage and release ESMM slide shows and roll days on the integ system.

• Learned on the job to perform on-site servicing, troubleshooting, repair and/or installation of Electronic Game Devices.• Dispatch and respond to service calls as a member of facility wide support team at Twin River Casino.• Provide timely and frequent customer service to customers at all levels including gaming officials and patrons. Service Twin River customers by directly addressing questions and gaming concerns to resolution.• Support GTECH management through completion of special projects as needed and requested.• Mentor new technicians on proper floor procedures and daily duties and responsibilities.