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Andy Baker Email & Phone Number
Senior Director, Customer Experience
at
ABBYY
1 work email found
@cloud.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Customer Experience
Location
Dallas-Fort Worth Metroplex, United States, United States
Who is Andy Baker? Overview
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Quick answer
Andy Baker is listed as Senior Director, Customer Experience at ABBYY, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at cloud.com and a matched LinkedIn profile for Andy Baker.
Andy Baker previously worked as Senior Director, Customer Success at Cloud Software Group and Director, Technical Support at Citrix. Andy Baker holds Bachelor Of Science, Computer Science, 2:1 (Hons) from The University Of Kent.
Company email context
Email format at ABBYY
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{first}.{last}@cloud.com
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Profile bio
About Andy Baker
A dynamic and results-driven Head of Customer Success with a proven track record of driving top-tier customer satisfaction and retention through strategic leadership and data-driven innovation. Highly skilled at building and scaling global, high-performing teams that accelerate growth while effectively managing complex challenges. Experienced in maximizing customer retention by cultivating strong partnerships and ensuring high adoption rates. Consistently recognized for reducing operational costs by optimizing product quality, refining business processes, and deploying cutting-edge technologies.✔ Boosted Customer Satisfaction by 20% – Enhanced communication strategies, streamlined processes, reduced escalation times, introduced targeted training, and launched self-service account management.✔ Reduced Support Cases by 10% Saving $5M Annually – Led customer advocacy program that addressed key issues with product quality leading to effective remediation plans, and reduced call volume.✔ Cut Operational Expenses by $2M – Deployed Genesys Cloud, enabling 1K engineers with AI-driven assistants, omnichannel support, optimized call routing, scheduled callbacks, and workforce management.
Listed skills include Virtualization, Citrix, Citrix Metaframe, Vdi, and 40 others.
Current workplace
Andy Baker's current company
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8 roles
Andy Baker work experience
A career timeline built from the work history available for this profile.
Senior Director, Customer Success
Defined and executed strategy to support growth and efficiency savings across Customer Success. Secured approval and budget from CEO, CFO, CCO, and General Managers to transform customer success organization.✔ Implemented Customer Success Portal – Developed and launched a unified self-service portal, supporting 1 million visits and 25 thousand support.
Jul 2021 - Jun 2024
Director, Technical Support
Responsible for initiatives to increase customer satisfaction and drive efficiency across Technical Support. Managed third line of Technical Support accountable for the most complex and demanding cases often requiring development effort, cross-team collaboration, and efforts to retain frustrated customers.✔ Expanded Knowledgebase by 50% – Empowered.
Jul 2018 - Jun 2021
Senior Manager, Practice Management
Responsible for Consulting initiatives to improve adoption, drive efficiency, and increase customer adoption.✔ Boosted Utilization from 50 to 70% – Transformed services into a profit center by centralizing job descriptions, service catalogs, operations, training, and management across global consulting teams. ✔ Developed Remote Consulting – Established.
Jun 2017 - Jun 2018
Senior Manager, Customer & Partner Education
Led team of 40 subject manager experts (SME), instructional designers, and operations staff tasked with modernizing $45M Citrix and NetScaler education portfolio.✔ Increased NPS by 60 Points to 82 – Leveraged data-driven insights to develop a two-year strategic roadmap that launched a new eLearning catalog, digital badging, and certification program.✔ Cut.
May 2015 - May 2017
Senior Architect, Technical Marketing
Disseminated best practices, architectural guidance, real-world experience, and industry insights to consultants, partners, and customers worldwide. Provided technical oversight for strategic global customers.✔ Drove Adoption During SaaS Transition – Developed new service offerings, tools, whitepapers, presentations, reference architectures, and blog posts.
Jan 2011 - Apr 2015
Architect, Professional Services
Directed high-profile transformation projects across wide range of verticals and countries. Consistently delivered complex customer projects on time and under budget while exceeding customer satisfaction expectations.✔ Led High-Profile Projects – Facilitated £2bn outsourcing initiative for the BBC, enabling a focus on their new streaming service. Project.
Nov 2004 - Dec 2010
Consultant, Professional Services
Provided customer-facing technical expertise for enterprise software on large outsourced accounts and consulting projects.✔ Enterprise Project Delivery – Designed and implemented virtual desktop infrastructure for the National College for School Leadership (NCSL), Royal British Legion (RBL), University Hospital Wales, and Lord Chancellors Office.
Nov 1999 - Nov 2004
1 education record
Andy Baker education
FAQ
Frequently asked questions about Andy Baker
Quick answers generated from the profile data available on this page.
What company does Andy Baker work for?
Andy Baker works for ABBYY.
What is Andy Baker's role at ABBYY?
Andy Baker is listed as Senior Director, Customer Experience at ABBYY.
What is Andy Baker's email address?
AeroLeads has found 1 work email signal at @cloud.com for Andy Baker at ABBYY.
Where is Andy Baker based?
Andy Baker is based in Dallas-Fort Worth Metroplex, United States, United States while working with ABBYY.
What companies has Andy Baker worked for?
Andy Baker has worked for Abbyy, Cloud Software Group, Citrix, and Unisys.
How can I contact Andy Baker?
You can use AeroLeads to view verified contact signals for Andy Baker at ABBYY, including work email, phone, and LinkedIn data when available.
What schools did Andy Baker attend?
Andy Baker holds Bachelor Of Science, Computer Science, 2:1 (Hons) from The University Of Kent.
What skills is Andy Baker known for?
Andy Baker is listed with skills including Virtualization, Citrix, Citrix Metaframe, Vdi, Xen, Cloud Computing, Application Virtualization, and Enterprise Architecture.
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