Adwoa A. Kesse, Shrm-Scp Email & Phone Number

Chicago, IL, US

Evanston, IL

• Led HR department of one operation in a fully remote, self-organizing environment, overseeing compliance, policy development, payroll, employee benefits, engagement, onboarding, and offboarding.
• Managed a broker transition that streamlined the employee benefit enrollment process, reducing enrollment time by 30% and administrative costs by 20% through enhanced online capabilities.Developed and implemented a.
• Streamlined the hiring process to align with the company’s goals by anonymizing application materials, significantly reducing bias and enhancing organizational diversity and inclusion by 10%.
• Coached and supported 12 employees in career development by assisting with goal-setting and path identification.
• Mentored fellowship recipients from underrepresented communities, leading to an 87.5% hire rate post-internship with a 75% retention rate.

Riverwoods, IL

• Administered 10 specialized HR programs, including employee referral, FMLA leave and employment-based immigration.
• Analyzed exit surveys, leading to the implementation of initiatives that reduced employee turnover by 10%.
• Investigated and responded to employee inquiries as it relates to benefits and Human Resources services.

Urbandale, IA

• Collaborated with consultants and clients to define software scope and objectives, managing 100% of the project timelines and deliverables on time, resulting in a 15% improvement in client satisfaction.
• Led employee benefits system updates, addressing and resolving participant issues within 2 business days.
• Created data fields, generated reports, and conducted webinars on employee benefit enrollments and system changes.

Clive, Iowa

• Administered health, dental, vision, life insurance, 401(k), and supplemental plans, managing day-to-day benefits administration and open enrollment processes.
• Facilitated the recruitment process, including 100+ reference checks and background screenings annually, ensuring a 100% compliance rate and a 10% reduction in time-to-hire through streamlined new hire orientation.
• Coordinated wellness programs and employee engagement activities, increasing participation by 20% year-over-year.

Clive, Iowa

• Coordinated the full hiring process for 100+ candidates annually, ensuring 100% compliance with background checks and drug screenings and reducing time-to-hire.
• Administered the service award program and scheduled employees for online training.
• Managed new hire paperwork, orientation, and provided ongoing support for hiring and benefits inquiries within one business day.

West Des Moines, IA

• Provided administrative support across HR functions, including onboarding, benefits, and recruitment.
• Conducted data entry and report analysis, processing 100+ new hires annually and supporting payroll and leave management with 99% accuracy.
• Reconciled leave data with 99% accuracy, ensuring timely and error-free payroll adjustments.
• Analyzed and resolved commission discrepancies in payroll, reducing payment errors by 25% and improving payroll accuracy.

Psychology

High School Diploma, General Studies