Jack Graham Email & Phone Number

Chicago

UX lead specializing in process and system changes for large government clients

Remote

Lead UX designer for engagement, gamification, and learner motivation on Percipio, Skillsoft's flagship product. Drives design thinking on app features in a fast-paced, agile environment. Process thinker for group-wide initiatives. Helped drive 27% increase in notification engagement during first year of employment.

Taos, New Mexico, United States

Took a year off from tech worker life to care for a five acre rural property in northern New Mexico. Work included gardening, maintaining traditional acequia irrigation system, working with my cat to control tree-killing pocket gophers, and taking care of a herd of cows for a few weeks that one time.

Chicago, Illinois

Contributed to Pearson's next-generation courseware platform. Product design on two new products, an anti-cheating capability and a training marketplace, both of which won further investment. Drove innovative product design thinking in an agile, rapid iteration setting.

Boston, Massachusetts, United States

UX Manager on Revel, Pearson's flagship courseware product. Drove 75% reduction in support calls and 28% growth in adoption of the platform by improving key facets of user experience. Scheduling, work estimation, and budgeting were required in this role with a team that ranged from three to six reports.

Boston, Massachusetts

User experience design on courseware platforms. Reevaluated the business's then-core courseware user flows, then designed research-informed reworks that eliminated legacy UX debt.

Chicago, Illinois, United States

Lead writer, game designer, social media manager, and administrative functions as co-owner of a small game design studio.

Greater Boston Area

Technical lead on web and email projects, with business analyst & project management responsibilities. Data modeling, management of in-house and off-shore software developers, subject matter expert on business rules & processes. Uses all of the above to build solutions that drive lead generation, CRM, and online conversions.

Business requirements gathering & analysis. Manage product roadmap. Liaison between Interactive Marketing Dept. & IT. Stakeholder wrangler; product owner on web app projects. Some PM & front end web coding (HTML/CSS/Javascript).

Boston, Massachusetts, United States

Creative direction, day to day web design & CMS operation, project management, mass e-mail production, some BA work on transactional e-mail programs, UAT for web app projects, e-mail & web metrics (no dedicated analytics position in organization at time).

Chicago & Boston

Creative direction, day to day web design & CMS operation, project management, mass e-mail production, some BA work on transactional e-mail programs, UAT for web app projects. Clients included Arnold Worldwide, TIAA-CREF, Tachyon Publications.

Art direction, day to day design & production, traffic manager (small organization; no dedicated traffic person), on-press production troubleshooter. As an art department of one, I also designed & maintained the web site.

Web design, art direction, front end web site coding (HTML/Javascript/CSS), UI design.

HTML, Macintosh IT, Perl CGI development, developed and taught web design training courses to Northwestern faculty & staff.

Bachelor'S Degree, English (Fiction Writing)

Education record