Having worked in customer service for over 25 years with the last 10 as a senior professional, I have led successful transformational change in many different sectors including; government, commercial, public and charity. I have been described in my 360 feedback from my COO as "one of the most exuberant, colourful and charismatic leaders, his greatest strength is his ability to forge and develop strong teams, providing them with clarity of purpose and a strong sense of belonging.” Improvement in staff engagement results have highlighted my strong interpersonal skills which I use to motivate and inspire, both teams working for and with me. Recent national awards have been achieved through UKCCF for Most Improved Customer Strategy and personally as Customer Service Director of the year 2019. I have lead large organisations through national accreditation, achieving CCA standard, Service Mark from the Institute of Customer Service and a Gold accreditation from UK Directors Club. As an advocate for the 'Art of Being Brilliant’ methodology, I strive to be the best possible version of myself, encouraging others to do the same both professionally and personally.--------------------------------------------------------------------------------------------------------Key Skills/Achievements•Winner of ‘Most Improved Customer Strategy’ and ‘Customer Service Director of the Year’ - UKCCF 19•Authoring strategies to drive improvement in business performance and customer satisfaction.•Process re-design using Six Sigma, reducing cost, improving productivity and customer satisfaction.•Multi million pound tendering experience for new services and systems.•Gold winner for Directors Club ‘National Contact Centre awards’ – July 16, Finalist for ‘Customer