Responsible for the employee journey: attracting, hiring, onboarding, retaining, and offboarding employees.-Employer branding-Talent Acquisition: Overseeing the hiring activities-Function house (org. chart, leveling framework, salary bands, compensation)-Performance management & growth-Enhancing organizational capabilities (Ops)

Strategy- Owner of the strategy cycle- Set strategic goals and KPIs/department & monitor successContinuous Improvement- Owner of the customer journey (Identify opportunities for continuous improvement)- Owner of the candidate journey (Identify opportunities for continuous improvement)- Owner of the employee journey (Identify opportunities for continuous improvement)Operations- Review business-critical processes- Analytics (Creation of individual performance dashboards, revenue analytics, forecasting variance of 4%)-Redesigned the sales pipeline and KPIs-Implementation of the motivator for increased lead generation-Implemented automation for consistency of service & improved hiring experience and aftercare-Quality Assurance-NPS for clients and customersHR-Definition of the hiring strategy and KPIs-Introducing RACI (Responsible, Accountable, Consulted, Informed) to create clarity on roles and responsibilities-Creation of a digital onboarding: Reduce the onboarding time by 84% (3 months to 2 weeks) and the time to first placement by 50% (6 months to 3 months)-Monitoring employee satisfaction (ENPS)-Optimising performance management (introducing new tool, train managers, link personal goals to company goals; strategic alignment)-Created training for learning and development purposesFinance-Invoicing-Debtor Management-Monthly financial reporting of all Business Units

-Responsible for onboarding new partners -Responsible for managing & growing the relationship with active partners (main contact point: definition of needs, project management, continuous improvement, renegociation of contracts, upsell & cross-sell services)-Managing the commercial recruitment team (Leading by example, coaching, accompany in calls...)-Promoting a growth mindset within the team (Experimenting, making data driven decisions...)

- Responsible for managing & maintaining the relationships with clients in France & BeNeLux & DACH- Training & coaching the recruitment consultant team

- Develop relationships with new- and existing partners in France & BeNeLux;- Collaborate with Payment & FinTech companies to assess and consult hiring needs;- Act as the go-to person and assist our portfolio of France & BeNeLux operating clients with building their commercial, product, project, legal & compliance teams.Please feel free to get in touch directly, to discuss opportunities or just to make acquaintances!Email: adele@paymentgenes.comMobile (NL): +31 6 82221901

I work in the Recruitment department of PaymentGenes, focusing on the French and BENELUX market, using my network to find the best-in-class industry specialists for Payment/Fintech companies. Together with Anna Velly, we built the French market of PaymentGenes consisting of a strong pool of candidates and clients from all over the payment value chain (From PSPs, APMs, Schemes, Issuers, and Acquirers to companies gravitating around). Our USP is our knowledge and personal dedication, we train ourselves to understand the specific needs, follow the payment trends, receive and give training and guide our clients not only through a process, but hopefully through their whole career.

As part of my first operational internship at the Hotelschool The Hague, I operated as an all-round intern in the W Hotel in Barcelona. I rotated within all F&B departments of the Hotel for a period of 6 months, namely; W lounge, Eclipse bar, Wave restaurant, Room service, Banqueting, Wet Deck.