Functional lead for migration project from SAP ECC 6.0 to S/4HANA.• Led change management strategy, stakeholder analysis and training delivery for business users.• Coordinated training preparation and rollout for 400+ end users across 30 different roles/teams worldwide.• Developed comprehensive regression and user acceptance test plans to capture end-to-end business processes.

Early team member for mobile-first event management and networking solution serving in-person events.• Directed feature development and user experience from product inception to MVP.• Led market analyses and user interviews to uncover customer needs and market opportunities, driving business direction and providing key insights to management and stakeholders.• Established strategic partnerships with industry leaders and championed early customer adoption.• Partnered with UI/UX, development and marketing teams to create holistic, person-first product development strategies and processes.

Acting project manager in a multi-product SaaS environment.• Defined and implemented Agile workflows, bug reporting and communication strategies to existing development project.• Led company-wide training on the adoption of Scrum framework and transition to Jira.• Oversaw project kick-off in accordance with new framework.

Support coordinator for several F2P mobile game titles at various stages of product lifecycle, responsible for driving strategy across level 1 agent teams and serving as a product expert liaison between production and support.• Developed extensive product knowledge base and led training for new team members.• Reported support KPIs, bug trends and player feedback to production team.• Collaborated with cross-functional teams (Production, QA, Marketing, Community Management) to assess overall project health and adjust dynamic support strategy.• Established workflows, best practices and documentation for CRM, analytics and back-end support tools.• Successfully introduced new macro software solution and oversaw department-wide implementation.• Led initiative to fully automate departmental reporting in PowerBI.

• Created promotional materials specific to target verticals, for web and print.• Assisted in developing brand guidelines for external material.

Technical support and product expert for 3D-MOT cognitive performance software and related hardware.• Responsible for onboarding new B2B clients and business partners, as well as maintaining existing accounts.• Performed remote and on-site software and hardware installations, troubleshooting and system configurations.• Handled all incoming support requests, from bug reporting to user education.• Assisted in the implementation of new CRM and ticketing system.

• Provided technical and multimedia support for students, staff and faculty.• First point of contact for troubleshooting, documenting tickets and triaging.• Created instructional documents and video tutorials.