Amy Boyers Email & Phone Number

Monarch Woods, Class B, Senior HUD PRAC Housing Community, 71 apartmentsRockwood Village, Class B, Senior HUD PRAC Housing Community, 81 apartments• Process Accounts Receivable/Payable daily to ensure budget alignment and positive cash flow• Established protocol to ensure successful REAC inspections• Process annual PRAC renewal• Execute eviction process as needed• Obtain, analyze and accurately complete weekly and monthly reports• Resolve resident conflict quickly & fairly to promote customer satisfaction and positive reputation management• Monitor Waitlist, Process Applications and Recertification as needed for compliance• Submit Special Claims to recoup vacancy and damage charges loss• Plan and execute resident events to include implementation of the Neighborhood Watch ProgramHonors Achieved:Certified Occupancy Specialist designation, August 2016

Harrisonburg, Va

The Harrison at JMU, Class A, Student Housing Community, 244 apartments, 577 beds• Oversaw team of 6 associates• Processed Accounts Receivable daily to ensure delinquency is below 3%• Submitted Accounts Payable weekly; ensure all vendors are in accordance with Compliance Depot• Executed eviction process as needed• Monitored BYL Collection efforts for past residents• Resolved resident conflict quickly & fairly to promote customer satisfaction and positive reputation management• Assisted with processing all new applications and renewals as needed

Staunton, Va

Emeritus at Staunton; Class B, Senior/Stabilized Community, 99 apartments• Conducted community’s sales activities• Executed and monitored national branding campaigns• Analyzed occupancy trends with the market and competitors in order to achieve full occupancy with waitlists • Effectively planned and conducted meetings with the Collaborative Sales Team • Managed community’s reputation with established clients to gain referrals• Built new client relationships as a means to create community awareness and gain referrals• Co-chaired Alzheimer's Association and Walk to End Alzheimer's• Active participant in Senior Connections, Aging in Place Roundtable and Connecting to Success

Lynchburg, Virginia Area

Walden Pond Apartments; Class B, Multi-family/Stabilized Community, 492 apartments • Prepared, executed and monitored an operating and capital budget to ensure income growth and expense control• Responsible for staffing, career development and performance evaluations of 25 associates • Obtained, analyzed and accurately completed weekly and monthly reports• Conceptualized and implemented all marketing efforts to ensure branding of product • Implemented and updated lease expiration matrix• Monitored delinquency daily and executed eviction process when necessary• Processed accounts payable and receivable daily • Completed move out inspections and monthly building and grounds inspection to ensure integrity of asset• Ensured compliance with HUD REAC guidelines and inspectionsHonors Achieved:Property Manager of Year; March 2010

College Station, Tx

The Zone: Class A, Student Housing/Stabilized Community, 240 apartments, 588 beds• Responsible for all operational aspects of the property• Assessed associates performance on a monthly, quarterly and annual basis for 9 associates• Prepared, executed and monitored an operating budget to ensure expense control• Obtained, analyzed and accurately completed weekly and monthly reports• Served as a liaison between owners, Management Company and vendors to resolve property issues and implements long and short term solutions• Implemented Marketing Program to develop client relationship to maximize occupancy

• Mentored and managed the educational development of approximately 400 associates• Continuously monitored and analyzed monthly Shopping Reports• Conducted web and tele-training seminars 10% of each month• Conducted classroom instruction 85% of each month• Supervised ACE instructors• Ensured compliance of policy and procedures as set forth in National Practices• Conceptualized, developed and implemented new curriculum• Appraised Leasing Associate’s performances through one-on-one training 5% of each month

• Responsible for all operational aspects of the property• Increased occupancy 56% in 7 months• Assessed associates performance on a monthly, quarterly and annual basis for 8 associates• Prepared, executed and monitored an operating budget to ensure expense control • Obtained, analyzed and accurately completed weekly and monthly reports• Served as a liaison between owners, management company and vendors to resolve property issues and implement long and short term solutions• Developed and promoted Cross Marketing Program to develop client relationship to maximize occupancy

Rockville, Md

• Maintained occupancy of 94% and higher year round• Promoted 3 associates through career path mentoring • Supervised team of 6 associates• Utilized marketing tools to promote immediate customer interaction and property promotion • Conceptualized and coordinated community annual marketing plan• Introduced Generation Y Program for employee recruitment• Project Leader for National Outreach Program

Alexandria, Va

• Introduced and implemented marketing programs to increase product exposure and client inquiries• Created community newsletter and coordinated monthly resident events• Increased occupancy 10% within 12 months• Promoted 7 associates through career path mentoring • Supervised team of 9 associates• Managed all residential income and fund allocation to ensure account accuracy and delinquency levels below 1%• Responsible for all aspects of resident relations• Prepared and distributed accounting month-end reporting package

Education record

Education record