Amy Edwards Email & Phone Number

Houston, Texas Area

• Building the Corporate Intranet - Extend the corporate intranet by working with departments and teams designing and developing new sites to meet business objectives - Promote the corporate intranet encouraging others.
• Maintaining & Supporting the Corporate Intranet - Provide guidance and best practices while encouraging individual ownership for site design and content organization helping site owners achieve self-sufficiency.
• Reporting Metrics for the Corporate Intranet - Monitor site analytics and report on key performance indicators (KPIs)
• Improving the Corporate Intranet - Conduct research with stakeholders garnering feedback and implement valuable improvements in content, organization, efficiency, and cross department collaboration based on the.

Houston, TX

• Managed and maintained overall site structure for 300+ sites on Halliburton Intranet system (HalWorld) (Autonomy Interwoven Content Management System (CMS) with LiveSite web delivery) used by 60K employees in 80.
• Developed and created CMS training program using Adobe Captivate, providing support and training for over 800 authors and 500 content approvers worldwide. Delivered first level help desk support for issues.
• Day-to-day support for all Content Management processes, tools, and systems.
• Ability to recognize inefficiencies (process, cost, etc.), resolving issues and providing solutions or enhancements for improvement.
• Improved site and system use through CMS Administration and partnering with IT on requests, testing, and approval of new templates and workflows.
• Reduced man-hours by creating user-friendly websites and workflows designed to meet customer business needs.

Houston, Texas Area

• Continued Service Quality Coordinator duties under Completions and Productions Division. Developed Halliburton Management System (HMS) documents in Autonomy CMS.
• Migrated approximately 2000 documents from a file server environment to a content management environment (Autonomy Interwoven). Documents were reviewed, organized, renamed and corporate taxonomy was applied.
• Developed and delivered a week long instructor led training course to train new users to create and manage HMS processes, work methods, standards, web pages, etc. in Autonomy Interwoven CMS.
• Performed duties as a backup Knowledge Broker to Primary Knowledge Brokers for 15+ SharePoint Collaboration communities

Houston, Texas Area

• Maintained all global level product service line and support service HMS documents in CMS and legacy web system (active server pages).
• Ensured compliance with global directives on HMS development through comprehensive administrator training.
• Trained 200+ users on iGrafx Flowcharter process mapping software, both in person and remote, allowing individual locations to create HMS compliant process maps.
• Created training materials for homegrown collaboration tool software on SharePoint, including Knowledge Management communities.
• Created monthly and quarterly service quality analytic reports for senior management in Excel and PowerPoint