Amy Edwards Email & Phone Number

Houston, Texas Area

• Building the Corporate Intranet - Extend the corporate intranet by working with departments and teams designing and developing new sites to meet business objectives - Promote the corporate intranet encouraging others to participate, contribute, and take ownership of sites and content to increase use and adoption • Maintaining & Supporting the Corporate Intranet - Provide guidance and best practices while encouraging individual ownership for site design and content organization helping site owners achieve self-sufficiency - Assist with defining the process and coordination across departments for content creation and maintenance to encourage a culture of contributing - Monitor sites and content coordinating with departments and teams to keep information relevant and up to date - Inspire and support the community by providing training, guidance, and answering questions - Lead the corporate intranet community of practice encouraging collaboration, cross training, best practices, and knowledge transfer - Support and assist with security and content auditing process and needs • Reporting Metrics for the Corporate Intranet - Monitor site analytics and report on key performance indicators (KPIs) • Improving the Corporate Intranet - Conduct research with stakeholders garnering feedback and implement valuable improvements in content, organization, efficiency, and cross department collaboration based on the feedback - Monitor technology improvements and utilize innovative approaches to combine and enhance the power of each technology interacting with the corporate intranet to encourage knowledge sharing and adoption

Houston, Tx

Managed and maintained overall site structure for 300+ sites on Halliburton Intranet system (HalWorld) (Autonomy Interwoven Content Management System (CMS) with LiveSite web delivery) used by 60K employees in 80 countries, including content updates for over 16 high-level sites.• Developed and created CMS training program using Adobe Captivate, providing support and training for over 800 authors and 500 content approvers worldwide. Delivered first level help desk support for issues.• Day-to-day support for all Content Management processes, tools, and systems.• Ability to recognize inefficiencies (process, cost, etc.), resolving issues and providing solutions or enhancements for improvement.• Improved site and system use through CMS Administration and partnering with IT on requests, testing, and approval of new templates and workflows.• Reduced man-hours by creating user-friendly websites and workflows designed to meet customer business needs.• Increased selected site visibility through targeted search term boosts and blocks.• Reported site analytics to departmental leads on monthly basis, recommending changes based on usage and click data.• Managed secure content on Corporate Affairs and Community Relations SharePoint site (10+ subsites), ensuring accurate job tracking with tickets, request forms, and workflows.

Houston, Texas Area

Continued Service Quality Coordinator duties under Completions and Productions Division. Developed Halliburton Management System (HMS) documents in Autonomy CMS.• Migrated approximately 2000 documents from a file server environment to a content management environment (Autonomy Interwoven). Documents were reviewed, organized, renamed and corporate taxonomy was applied.• Developed and delivered a week long instructor led training course to train new users to create and manage HMS processes, work methods, standards, web pages, etc. in Autonomy Interwoven CMS.• Performed duties as a backup Knowledge Broker to Primary Knowledge Brokers for 15+ SharePoint Collaboration communities

Houston, Texas Area

Maintained all global level product service line and support service HMS documents in CMS and legacy web system (active server pages).• Ensured compliance with global directives on HMS development through comprehensive administrator training.• Trained 200+ users on iGrafx Flowcharter process mapping software, both in person and remote, allowing individual locations to create HMS compliant process maps.• Created training materials for homegrown collaboration tool software on SharePoint, including Knowledge Management communities.• Created monthly and quarterly service quality analytic reports for senior management in Excel and PowerPoint