Albena Danovska Email & Phone Number

• Responsible for the successful implementation of complex software in the aviation industry, including supervision of resources, development of service delivery processes, evaluation of implementation solutions, and.
• Implementing innovations and strategies that help deliver more efficiently and effectively as well as supporting scoping to ensure that proposals match the customer’s needs
• Providing direction and guidance to direct reports and other staff in the development of statements of work and project plans to ensure a successful implementation effort
• Overseeing each project by ensuring adequate resource availability; monitors and reports project progress to Professional Services management; maintains effective communication with those involved; responsible for.
• Maintaining a certain percentage of employee utilization while continuing to keep team up to date on software enhancements
• Evaluating customer’s needs and objectives and steering the implementation process to satisfy those requirements

Sofia, Sofia City Province, Bulgaria

• Ensure successful implementation of the company solutions throughout planning, implementation and support
• Resolve critical customer escalation issues and serve as a chief advocate for the customers internally
• Develop an account plan and recommendations for customers that outline their critical success factors and matrix for success
• Monitor and facilitate the customer's adoption of the company solution features and functionality
• Conduct regular meetings with the client and make recommendations
• Support the sales cycle, including ownership of the Work Order legal document, minimizing risk, accelerating revenue recognition, and maximizing the probability of deal closure

Bulgaria

• Lead the planning and implementation of projects and tasks from initiation to closure
• Create a complete and accurate work breakdown structure to estimate efforts andresources, form responsible project teams and provide clear task schedule to relevantparties
• Develop and maintain necessary project and delivery documentations (such asSpecifications, SoW, Sign-offs, ect.)
• Facilitate and coordinate the operations of different departments & teams to ensure thatthey all pull in the same direction in accordance with the development roadmap
• Delivering complex software projects under the pressure of tight deadlines ×cales
• Responsible for end to end customer adoption of the software, including projectinitiation, on-boarding, data conversion, system configuration, testing, training, projectclosure and sign off. Fully responsible for.

Bulgaria

• Define, track and report on key performance indicators to determine supporteffectiveness and efficiency
• Collaborate with Product, QA and Engineering teams to resolve complex technicalissues, document product bugs and influence the product and release roadmap
• Take ownership of escalated concerns, resolve incidents and service problems bydetermining the root cause of all cases and provide recommendations and direction forsuccessful resolution
• Recruit, train and develop the client management divisions, established methodologies andintegrate documented procedures
• Responsible for up to 10 agents at a time

• Interact with customers to provide accurate, valid and complete information andprocess it in response to concerns, requests and inquiries about the products andservice
• Respect, maintain and comply with the company standards in regards to work ethics,productivity and quality principles
• Improve and maintain in depth knowledge of all products, services and internal procedures
• Demonstrating open and proactive communication with the client accounts to ensuretrustworthy and sustainable relationship
• Perform regular client follow up and participate in other cross-functional projects andinitiatives if needed
• Working closely with team members from product management, QA and developmentdivision to resolve bug fixes, advocate product enhancement or provide feedback onimportant system features

Sofia, Bulgaria

• New products implementation, market exposure and positioning
• Products training, clients' support with proprietary systems, up-sales
• Key clients and partners account management
• Sales webinars and online presentations on actual product trends and softwareutilization
• Sales analysis and reports for performance optimization in B2B environment

• Strategic management
• Sales channels development and key clients account management
• Corporate relations including contract negotiations
• Preparing monthly management reports, including highlights, forecasts, action plans and performance level measurement
• Using CRM and other analytical tools to quantify sales effectiveness and efficiency

Bulgaria

• Managing strategic accounts and interacting with key customers
• Providing support for interfacing with customers, follow-up consumer requests, goalsor complaints
• Follow-up sales targets and participate in sales control
• Preparing various forms and reports for sales: credit contracts, timeattendance, invoices and daily allowances
• Sales, reservations and ticketing in various CRS and GDS
• Managing content and company profiles in internet based business andsocial networking tools

Sofia, Bulgaria

• Internet based software solutions sales and support
• Develop a trusted relationship with key clients, stakeholders and partners
• Design and utilize customers and prospect profiles in CRM systems as toacquire specific data for product interest and usage
• Design and lead client trainings and webinars for increasing products andsystems performance and monetization
• Issuing reports and statistics to monitor relations with clients and follow upon customers results
• Maximizing the potential of customers through up-selling and cross-sellingrelated products and services

• Preparing and executing internet marketing campaigns
• Maintaining customer contacts database in CRM systems
• Involved in organizing conferences, offline and online seminars and workshops
• Research analyst for PhocusWright study on online travel business in Eastern Europe (November 2011 - February 2012)

Masters, Tourism Management

Activities and Societies: Marketing; Management; Accounting; Economics; Qualimetrics; Corporative culture; Etc.

Bachelor, Economics And Tourism

Activities and Societies: Tourism management; Marketing; Micro and macro economics; Company culture; Advertising; Etc.