Technical Support Shift Lead
CurrentThe job consists of everything included in the Technical Support Specialist position + - Supervising a small team of < 10 people and assisting them with tough cases.- Providing a monthly feedback for each separate agent and evaluating their performance.- Giving out assignments, so that all of the agents can improve their technical/soft skills.*- Developing simple scripts by using bash/python, that can help automate certain tasks, which would improve the overall agents'… Show more The job consists of everything included in the Technical Support Specialist position + - Supervising a small team of < 10 people and assisting them with tough cases.- Providing a monthly feedback for each separate agent and evaluating their performance.- Giving out assignments, so that all of the agents can improve their technical/soft skills.*- Developing simple scripts by using bash/python, that can help automate certain tasks, which would improve the overall agents' performance. Show less