• Supported members from 90 countries in an organization with a fully remote staff. To do so, I established systems and procedures to make every interaction between the staff and members seamless.• Coordinated virtual and in-person events.• Coordinated all language-related initiatives such as document translation and interpretation in up to 4 languages during virtual events.• Proofread and edited all outbound communications, contracts, and website content.• My work resulted in a significant increase in member satisfaction according to the annual membership survey.

• Provided support to Executive Director.• Common duties involved setting up Zoom meetings and assisting in planning international conferences and member Think Tanks.• Became proficient in new Learning Platform for use at online events.• Proofread and edited all outbound communications, contracts, and website content.

• Coordinated events for the company’s anniversary with attendees from Germany and Mexico.• Processed customer orders for the U.S., Canada, and Mexico.

• Coordinated intercompany exports to subsidiaries in France, Mexico, Costa Rica, Honduras, Nicaragua, and Puerto Rico. • Collaborated with purchasing, manufacturing, and shipping to ensure orders shipped by Air and Sea on time and according to customer specifications. • Generated daily and weekly reports to track orders in Excel for management.• Met with manufacturing, purchasing, and shipping daily to track orders and tackle issues promptly.• Streamlined processes to organize shipments resulting in an 80% decrease in errors.• Cross-checked prices of customs invoices ensuring they were in proper order to get through customs.

Tres Hermanos Scholarship Program• Partnered with benefactor who wanted to fund scholarships for children of disadvantaged backgrounds and first-generation Americans with parents of legal immigrant status. Searched, screened, selected children then admitted them to the school anonymously. and guide them through the process of adjusting to the school. • Was able to leverage my Hispanic background to successfully build relationships with the students and their parents. Furthermore, was able to give insight to the teachers into cultural differences.• Collaborated with Admissions and successfully placed 8 children in the program. • Provided assistance to parents and students with navigating their way through school; served as interpreter in parent/teacher conferences, scheduled doctor’s appointments, and served as counselor to families who needed extra assistance. • Helped each family stay within allotted budget for uniforms, extra school supplies, field trips, and extracurricular activities, etc.International Program• Rebuilt the program by raising the number of students from 8 to 30 within the first year which generated $264k in tuition.• Served as point of contact for all international students and their families. • Interviewed prospective parents, students, and host families; hired ESL teacher, administered tests developed by teacher via Skype, and ensured all content was approved by admissions department along with the state of Georgia.• Worked with Homeland Security to provide I-20 Visas to the international students.• Created International Summer Institute (ISI) to introduce students to Pinecrest and the U.S. To do so I created a schedule with academic instruction and social activities such as field trips; presented recap of ISI to parents who were still in town.

Real Estate Agent - 5/07 – 5/09• Generated new business through referrals and networking.• Applied skills acquired while working as Listing/Closing Coordinator using the same processes I had developed but working as the clients' negotiator and representative instead. • Build strong relationships with other agents, attorney, and especially clients.• My interpersonal and organizational skills were the key to my success.• In the months I served as Real Estate Agent, I netted $10k in commissions.Listing / Closing Coordinator - 4/06 – 5/08• Developed and streamlined processes to list and market properties eliminating surprised at closing. Doing so saved the agents about $20k commission dollars per year from not having to delay closings. • Served as front line contact to Spanish and English-speaking clients. It was very important that I develop rapport and trust with them quickly. That was my forte.