- Generate and maintain the channel connections with the PMS (ICNEA). - Plan and develope the hotel's website renovation project. - Keeping the extranet agencies information up to date. - Register guests and assign rooms, accommodating special requests. - Coordinate room status updates with the housekeeping department-Pricing and revenue management.-Markup management, preferential agreements, differential rates, deposit recovery, overrides for clients and rappels for suppliers.-Analyze sales trends and identify opportunities for improvement.-Reporting.

Tasks include (But not limited to) :- Schedules, coordinates and make sure to follow up with the front office staff.- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. - Monitoring the social media and ratings in different online agencies in order to improve and provide solutions according to the guest expectations.- Ensure the implementation of all hotel policies and house rules; in order to maintain high quality standard levels.- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.- Prepare revenue and occupancy forecasting; analyzing the changes on the market and detecting the opportunities to maximize benefits.- Ensure logging and delivery of all messages, guest enquirers and dealing with feedbacks in real time in order to fulfill the expectations. - Maintain an organized inventory system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.- Plan, execute and follow up those duties as requested by management.

Responsibilities include (but are not limited to):- Provides all services of the Guest Relations Desk including, but not limited, lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards, and broadcasting announcements.- Answers inquiries pertaining to Guest Relations services and general information.- Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening.- Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.- Maintains knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests.- Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts.

- Register guests and assign rooms. Accommodating special requests whenever possible.- Concierge service, including: Provide information about local features. Make travel arrangements for sightseeing and other tours. - Use suggestive selling techniques to do upsells and to promote other services of the hotel.- Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.- Possessing a working knowledge of the on-line reservations. - Process guest check-in and check-outs.- Know all safety and emergency procedures, aware of accident prevention policies.

- Manage booking systems.- Preparing bills and taking payments.- Choosing rooms and handing out keys.- Completing procedures when guests arrive and leave. - Dealing with special requests from guests and answering questions about what the hotel offers and the surrounding area.

Tasks:- Planning, work scheduling, and developing management processes.- Oversaw installation of Fiber Optic Network, including testing and final operation assessment. Projects:- Overlay: Installing forty-seven (47) fiber optic’s data network transmission stations across the country to communicate three (3) different countries.Achievements:- Coordination of the installation, testing and commissioning of the 1st and 2nd stage of Project Overlay. - Outstanding Employee 2011

Tasks:- Network optimization and restructuring wiring- User Support- Planning and project implementation- Reporting to the Head of IT Projects:- Implementation of VoIP: Planning and implementation of eighty (80) VoIP telephony terminals at the offices.- Structured Cabling: Planning, dimensioning and implementation of the network structure cabling. Achievements:- Network Optimization through project Structured Cabling- Cost reduction in the telephone service through the implementation of VoIP Project.

- Customer Support- Sales operation process- Inventory Control- Restocking- Purchase Request