Jason Alexander Email & Phone Number

Salt Lake City Metropolitan Area

Greater Salt Lake City Area

- Manage project teams to ensure on-time deliverables.- Plan, monitor and manage the timely delivery of internal improvement projects from start to finish within budgeted costs. Ability to communicate complex ideas effectively, both verbally and in writing.- Assist in creating detailed project plans and in managing them including setting target dates to achieve successful on-time deliverables.- Manage technical day-to-day operational aspects of multiple projects and scopes including customer communication and updates.

Lehi, Ut

- Support clients and Implementation Managers in architecting VoC programs. Implement technical solutions (e.g. configure surveys, dashboards, reports, etc. using MaritzCX Software Solutions). - Assist customers in resolution of complex program/product issues as well as provide a consultative role for customer programs/sites and administration of creating user accounts and other system configurations.- Work with clients to troubleshoot and resolve technical/system-related issues and questions. Give aesthetic appeal to survey and email templates with HTML and CSS and JavaScript to both PC users and mobile users.- Setting up efficient and scheduling automations and FTP sites for efficient survey deployment and data import of historic data from previous vendors.- Conduct quality reviews for implementation deliverables and maintain/update project and solution documentation.

South Jordan, Ut

- Responsible for a range of customer services to assist customers in making cost effective choices with correct use of the MaritzCX product. This includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading and disposal of Allegiance software.- Provide training to other support agents, employees, and clients, on proper use of the software via email, phone and over web conferences.- Used Salesforce Desk.com, Salesforce CRM, and Zendesk to maintain client information for over 400 accounts in Account/Program Manager, sales representative, and other account information.

West Valley, Ut

- Collect on loans (including auto, home equity, reddi-credit, credit card, etc.) for five different banks in different states, working on several different computer systems. Work on inbound and outbound calls to customers to resolve delinquent accounts. Adept at being personal and handling difficult situations.- Worked on commercial loans and small business accounts to help entrepreneurs stay on top of their accounts to allow them to focus on business success.

Bachelor’S Degree, Communication, General

Associate’S Degree, Speech Communication And Rhetoric

High School