Alexa Eldridge Email & Phone Number

Atwater, California, United States

Modesto, California, United States

Portland, Oregon Area

Orchestrate integration and communication of software upgrades. Create patches and solutions to fix bugs in existing applications. Employee coaching and development. Create all department specific training material.Resolve all escalated issues and problems.Maintain a flexible schedule and respond to after-hours and weekend emergencies. Account reconciliations. Maintain and update customer contract databases. Reply to customer inquiries via phone and email. Salesforce administrator certification training in progress. New customer credit screening. Manage and resolve complex billing issues and discrepancies (Salesforce and Dynamics 365). Accounts receivables and collections. Manage customer auto-pay accounts (Wells Fargo ACH and Auth.Net credit). Develop, test, and implement major system processes and procedures. Ensure all projects are completed by expected deadlines.

California, United States

Direct Sales - Outside SalesLead ManagementProject ManagementCRMDoor to Door SalesCustomer Account ManagementHome Sales License

Portland, Oregon

Answer multi-line phone systems, route calls, deliver messages to staff, and greet patients.Overhauled record filing system to improve document organization and management.Schedule patient appointments for all providers.Sort and distribute office mail and record incoming shipments for corporate records.Medical Director’s Assistant - Monitor work and personal calendars. Schedule all personal appointments, meetings, and travel. Restock medical supplies and place purchase orders to maintain adequate stock levels.Maintain a high standard of office cleanliness to promote a safe and efficient work environment for doctors, labs, and patients.Knowledge and adherence to OSHA and HIPAA.Manage social media (Facebook and Instagram). Aid in marketing, content creation, and website design.Event planning and preparation. Process all insurance claims, payment arrangements, account collections, and deposits. Generate invoicing via Quickbooks.Medical billing - ICD-10 coding.Data entry

Portland, Oregon Area

● Answer multi-line phones● Reception/Registration – patient check-in, payment, process/submit insurance claims, verify referrals, overall cash management● Manage Database – includes patient, insurance, doctor, & fee records● Maintain high standard of office cleanliness● Provide excellent communication & customer service in person, over the phone, and via email to doctors, offices, insurance, and patients● Knowledge of and adherence to OSHA & HIPAA ● Manage patient scheduling

Menlo Park, California

nteract with patients by phone, email or in-person. Maintain office supplies inventory. Efficiently handle all incoming and outgoing mail. Work collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands. Deliver clerical support by handling a range of routine and special requirements. Reconcile account files and produce daily and monthly reports to keep owners informed about office cash flow and operations. CareCredit transactions and applications. Coordinate care plans between multiple doctors, offices, insurance plans, and patients. Process 2D dental x-ray images using both Adobe Photoshop and Dolphin software.

Stanford University

Migrate Windows XP to Windows 7 / OSX and deploy to university staff. Bitlocker and Filevault hard drive encryption. Decryption (Mcafee and PGP). Software and hardware install. End user desk side support. User data management.

Mountain View, Ca

Developed proactive tools to assist customers and internal support teams..Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Help streamline repair processes and update procedures for support and service consistency.Partner with engineering teams to address reported errors and bugs identified in newly released softwares. Assist in deployment of release fixes.Lead and train new hires for culture fit and cross train between product support roles.Help develop and launch live video training and support programs to customers.SalesForce ticketing system.Manage project knowledge base.

Prepare department labor budgets and generated employee schedules.Keep management teams informed by reviewing and analyzing special reports, summarizing information, and identifying trends.Human resources and payroll processing.Oversee recruitment of new staff, training and induction.Organize company functions, meetings, and events.Cash Management – maintain safe funds, balance registers, complete daily deposits, change orders, accounts payable, and balance checkbook.Hardware / Software Technician / Administration- provide IT support for clients and communicating progress through STAR (Best Buy's repair software)Troubleshooting complex operating system concerns.Hardware installs and warranty repair.All department sales.

General Education/Veterinary Technology

Diploma