Mercedez Perucho Email & Phone Number

California, United States

Foster City, California, United States

Foster City, California, United States

- Full-cycle recruiting for both technical and non-technical roles.- Chart the successful development and implementation of UR program resources, including an intern housing guide, intern supervisor/manager resource guide, welcome email, and PTO tracker.- Work cross-functionally to coordinate all intern events, including spearheading Zoox's first Intern Appreciation Week.- Orchestrate and oversee end-to-end onboarding and offboarding activities, check-ins, and end-of-internship… Show more - Full-cycle recruiting for both technical and non-technical roles.- Chart the successful development and implementation of UR program resources, including an intern housing guide, intern supervisor/manager resource guide, welcome email, and PTO tracker.- Work cross-functionally to coordinate all intern events, including spearheading Zoox's first Intern Appreciation Week.- Orchestrate and oversee end-to-end onboarding and offboarding activities, check-ins, and end-of-internship presentations for over 60 interns. - Maintain responsibility for preparing and sending CPT letters.- Conduct monthly check-ins with interns and managers/supervisors- Gather feedback from intern managers and oversee the intern conversion process.- Facilitate the intern conversion process- Update and maintain the intern Slack workspace for current and incoming interns.- Match and connect interns with cross-functional mentors to support ongoing skill development. Show less

Foster City, California, United States

• Excel as a trusted advisor, assisting up to 50 patients and healthcare providers a day through a combination of phone calls, emails and live-chat. Provide help with inquiries associated with prenatal testing, sample lifecycles, updating disease panels, explaining insurance benefits and applying for financial assistance while maintaining confidentially and handling access to HIPPA information• Cooperate with the laboratory to investigate delays while keeping patients informed; provide… Show more • Excel as a trusted advisor, assisting up to 50 patients and healthcare providers a day through a combination of phone calls, emails and live-chat. Provide help with inquiries associated with prenatal testing, sample lifecycles, updating disease panels, explaining insurance benefits and applying for financial assistance while maintaining confidentially and handling access to HIPPA information• Cooperate with the laboratory to investigate delays while keeping patients informed; provide updated turnaround times.• Craft email templates spanning various topics to include general screening questions, estimates, insurance billing, and financial assistance. • Employ an empathetic approach to develop rapport with a diverse group of patients and physicians, who can be stressed, to successfully de-escalate grievances and provide creative solutions that ensure a positive experience.• Identify trends and pain points while collaborating cross-functionally with Outbound Associates, Account Executives, Genetic Counselors, and CSMs to resolve escalations and find ways to optimize future client experiences.• Leverage Salesforce to log client interactions and communicate with appropriate internal stakeholders such as intake, laboratory, and genetic counseling teams to resolve inquiries and close tickets.• Maintain a client satisfaction score of 4.74/5 (95%) by utilizing empathy and a solution-oriented approach to solve client grievances and create positive experiences.• Collaborate within a team of four to completely overhaul and revamp the organization’s client-facing FAQs. Show less

San Francisco Bay Area

• Track and analyze KPI progression and campaign success across social media platforms, including Instagram, Pinterest, and YouTube, while contributing to biweekly syncs with campaign managers and clients.• Identify potential campaign issues and ensure client satisfaction by performing weekly brand check-ins. • Inspire clients to develop campaigns, source creators, and cultivate relationships by handling client onboarding and delivering comprehensive demos.• Play a key role in… Show more • Track and analyze KPI progression and campaign success across social media platforms, including Instagram, Pinterest, and YouTube, while contributing to biweekly syncs with campaign managers and clients.• Identify potential campaign issues and ensure client satisfaction by performing weekly brand check-ins. • Inspire clients to develop campaigns, source creators, and cultivate relationships by handling client onboarding and delivering comprehensive demos.• Play a key role in assisting campaign managers with personalized campaign development spanning beauty, fashion, wellness, and food & beverage brands.• Perform market research and gather data on influencer marketing trends spanning various verticals for clients. • Highlight platform usage and best practices for SMB and enterprise clients by designing and delivering emails with Giphys and screenshots.• Contribute to marketing efforts by developing and presenting Quarterly Business Reviews and analytics to marketing managers.• Align objectives and bridge communications with cross-functional support and community teams in order to effectively enhance the user experience and issue resolution processes. • Support clients with platform use and provide education on best influencer marketing practices to facilitate and improve client platform experiences.• Gain a deep understanding of brand vertical, reach, audience demographics, and content quality to source and compile well-researched influencer lists.• Aid in the design and development of engaging brand ambassador kits. • Conduct regular content audits to identify and analyze the performance of influencers and strategies. Show less

Walnut Creek, Ca

• Spearhead email marketing campaigns that increase user acquisition and engagement, including creating content, tracking success with intercom software, performing data analysis, identifying inefficiencies, and designing solutions to optimize future campaigns.• Develop personalized email sequences using HubSpot• Cultivate positive business relationships with various CRM's to distribute original content and highly personalize email marketing campaigns.• Boost brand outreach by… Show more • Spearhead email marketing campaigns that increase user acquisition and engagement, including creating content, tracking success with intercom software, performing data analysis, identifying inefficiencies, and designing solutions to optimize future campaigns.• Develop personalized email sequences using HubSpot• Cultivate positive business relationships with various CRM's to distribute original content and highly personalize email marketing campaigns.• Boost brand outreach by creating marketing strategies and engaging content across various social media platforms (e.g. Facebook, Instagram), including collaborating with beauty and fitness influencers on strategic messaging.• Enhance beauty industry experts’ and clients’ platform experiences by resolving issues they experienced on the website while also assisting them in achieving maximum portfolio exposure. • Generate comprehensive and well-researched media lists with 100+ contacts apiece. • Coordinate with cross-functional teams on strategizing future campaigns and SEO (e.g. pitching media engagement tactics, preparing press releases) during weekly meetings.• Evaluate beauty industry trends, especially in plastic surgery, cosmetics, and hair. Show less

Davis, Ca

Aid Dr. Charles Walker with two long-term projects, and perform variety of duties including:• Set and meet weekly deadlines. • Enter data in systems and perform clerical work as required. • Oversee dozens of digital archives to locate hard-to-find documents. • Use Zotero software to manage bibliographic data.• Create bibliographies using the Chicago Manual of Style.• Condense hundreds of primary and secondary documents written in both English and Spanish and compile… Show more Aid Dr. Charles Walker with two long-term projects, and perform variety of duties including:• Set and meet weekly deadlines. • Enter data in systems and perform clerical work as required. • Oversee dozens of digital archives to locate hard-to-find documents. • Use Zotero software to manage bibliographic data.• Create bibliographies using the Chicago Manual of Style.• Condense hundreds of primary and secondary documents written in both English and Spanish and compile them into dossiers. • Draft email correspondence to discuss progress and other project-related information.• Prepare and submit domestic and international interlibrary loan requests. Show less

San Francisco Bay Area

I've earned a five-star driver rank and have completed 1,000+ rides; I have a proven ability to create and maintain positive social interactions with diverse clientele. • Pick up and drop off passengers; ensure each has a safe and enjoyable experience.• Craft Excel spreadsheets and maintain detailed files to track mileage, maintenance, and miscellaneous expenses.• Establish and exceed weekly financial goals.• Recruit new drivers; provide guidance and support after successful… Show more I've earned a five-star driver rank and have completed 1,000+ rides; I have a proven ability to create and maintain positive social interactions with diverse clientele. • Pick up and drop off passengers; ensure each has a safe and enjoyable experience.• Craft Excel spreadsheets and maintain detailed files to track mileage, maintenance, and miscellaneous expenses.• Establish and exceed weekly financial goals.• Recruit new drivers; provide guidance and support after successful onboarding Show less

San Francisco

• Greeted and engaged with new and returning guests, ensuring smooth and enjoyable check-in experience.• Booked and managed guest reservations; oversaw 12 employee schedules up to 180 days in advance.• Oversaw high call volumes, ensuring every caller felt important.• Answered all voicemails in timely fashion and performed all monetary transactions including bank deposits.• Listened to client grievances to identify best resolution and ensure positive outcome.• Partnered with… Show more • Greeted and engaged with new and returning guests, ensuring smooth and enjoyable check-in experience.• Booked and managed guest reservations; oversaw 12 employee schedules up to 180 days in advance.• Oversaw high call volumes, ensuring every caller felt important.• Answered all voicemails in timely fashion and performed all monetary transactions including bank deposits.• Listened to client grievances to identify best resolution and ensure positive outcome.• Partnered with IT staff to address technical issues and implement solutions to ensure operations would run smoothly.• Employed Millennium, Meevo, and Mindbody software to create and adjust appointments.• Created weekly and monthly inventory reports.• Generated weekly and monthly sales reports; upheld enduring relationships with both clients and employees.• Supervised salon email account and responded to all guest inquiries professionally and in timely fashion.• Delivered various forms of support to salon ownership, stylists, and assistants to maintain overall flow of salon.• Cultivated environments that nurture people of all backgrounds, experiences, and perspectives.• Accountable for connecting company strategy, values, and goals to internal processes, with an eye toward daily experiences of team members. Show less

Master'S Degree, Human Resource Management, 3.9 Gpa

Bachelor'S Degree, History And Sociology Major, Human Rights Minor, 3.5 Gpa