Andrew Ellis Email & Phone Number

United States

Senior Support Engineer within the Customer Support Organization, dedicated to managing L2/L3 issues associated with Ekinops hardware across our North American customer base. In this role, I am entrusted with troubleshooting and meticulously replicating complex customer issues for our engineering teams. I collaborate closely with them to test and validate.

Plano, Texas

Embedded Engineer in one of iDirect’s largest customers. Handle any and all issues that arise on their network across all deployed product lines. Develop and maintain corporate/customer relations and build a relationship of trust with customer to ensure continued growth of products within the customers' network. Function as a single point of contact (SPOC).

Dallas/Fort Worth Area

Direct all vendor partnerships and strategic alliance activities. Deliver key technical support to presales team for proof of concepts, lab design and setup, and demonstrations and training. Oversight of service provider, data center, and mobile markets. Established lab to support testing of SNMP, NetFlow, applications performance, Eth-OAM and IP-SLA.

Operated as escalation point for all LAN/WAN-related issues within global Cadbury Schweppes network. Showcased advanced project management capabilities across diverse data implementations. Developed global standards for the integration of all the regional networks into one global network. Performed hardware evaluations on equipment for both the data.

Headed all daily network issues across the corporate office and regional locations. Cultivated relationships with vendors while partnering on network design and implementation of new technologies. Acted as a change agent on the national level while simultaneously supporting regional managements through implemented changes and impacts. Oversaw team of 10.

Responsible for the management of all data related issues and engineering requirements that might arise on the network. Designed, implemented and built out all new locations. Troubleshooting of all network issues that might arise. Interacted with various departments to implement and integrate new hardware and to allocate the appropriate bandwidth for their.

Diligently overcame critical issues, refined procedures, and streamlined workflows. Worked cross-functionally with colleagues and vendors to maximum response time and optimal solution generation. Advanced from tier 2 technical support engineer after performing high-profile support and leading 40+ engineers.  Effectively maintained and updated OSPF and BGP.

Provide second level escalation point for any and all data problems on Allegiance's Network. Perform the role of lead in the group, and back up to the group manager. Serve as a focal point for issues within our group that need to be escalated up to upper management. Daily responsibilities include troubleshooting all problems that occur on the Allegiance.

Responsible for the management and troubleshooting of the Internal Broadband/Frame relay network. Served as second level support for any and all issues regarding the internal broadband/frame relay networks. Responsibilities included working with customers to quickly resolve any and all network issues that might arise. Management of the GNI OAMP Router.

Responsible for management of the GNI Network including the SONET backbone, OAMP Router Network, ATM/Frame Relay, and Telecom Networks. Diagnose and correct any problems or outages that occur on any of the networks including hardware, software, and environmental alarms. Define Method of Procedures for Change Management requests and then worked closely with.

Responsible for the day to day support of GTE TSI, ISB, and Wireless network Connectivity (IP, IPX, and LAN). Diagnoses of PC problems as either local trouble or network problems, assisted department supervisors on the implementation of new software and hardware. Maintained and repaired over 300+ PC’s making sure they were all functioning and on the.

Responsible for the computer processing of all departmental payrolls, accounts payable, and daily operation reports. Prepared all required State regulated reports and licenses. Responsible for purchases, inventory control, and pricing. Supervised between 75-100 employees with the authority to hire and fire.Handled customer relations of a pari-mutuel.