Aaron Ellis Email & Phone Number

Pittsburgh, Pennsylvania, United States

Louisville, Kentucky, United States

-Assist in maintaining working relationship with companies largest account.-Support Account Managers in the product set-up stage and maintenance of catalog on account sites.-Developed relationships with potential new accounts and assisted on bulk order management.

Louisville, Kentucky, United States

-Ensured cleanliness standards of hotel and achieved prefect cleanliness rating in 2021.-Oversaw entire operations division consisting of Front Desk, and Housekeeping. -Lead a team of 9 housekeepers, 7 front desk agents and 2 supervisors. -Reviewed and oversaw budget for operations and maintained company standards while providing excellent service.-Oversaw action plans and training for operations team to ensure quality of services provided.-Oversaw daily and monthly inventory for Laundry, Housekeeping, Front Office, and Snack Lounge.

Dallas, Texas, United States

-Oversaw a team of 20 associates within Front Desk, Guest Services, and Management.-Worked through 2020 pandemic in positions including Loss Prevention, Housekeeping, Front Desk, and more.-Revamped all front desk checklists to include Pandemic Response, and actualizing limited staffing requirements.

Louisville, Kentucky Area

-Created and oversaw revisions on Hotel Reference Guide-Designed and implemented loyalty program incentive for Front Office Associates-Worked to create strong interdepartmental relationships within hotel-Oversaw scheduling, purchasing, and payroll duties for department

Louisville, Kentucky

Front Office-Performed AM and PM Manager duties-Supervised, and assisted in training a team of 6 Guest Service Agents, and 6 Ideal Service Agents-Worked with Opera, Synergy, and GoConcierge.-Took ownership of guest issues regarding any challenges during their stay, and followed up on any complaints.-Trained in understanding of Housekeeping operations.-Assisted in creating training materiel for Front Office New Hires.

Erie, Pennsylvania Area

-Assist in the collection of books to be sent out to other libraries through our inter-library loans department.-Work to maintain and ship out library loans across the country.

Erie, Pennsylvania

-Property ranked top 2% in Check-in Experience, and ranked #2 in Problem Resolution for Sheraton Hotels in 2017.-Check guests in and out through mobile check-in/out and in person.-assist guests with accounting, directions, and other generalized requests.-Oversaw the members concierge lounge for evening hor' devours and breakfast-Supervised housekeeping department, including distribution of room boards, room cleanliness inspections, and laundry production.

Erie, Pennsylvania Area

-Oversaw and trained new hires, volunteers, and freshman studying archaeological studies in the procedures to sort, label, catalog and organize the different aspects of an archaeological dig.-Worked on the preservation and categorization of numerous dig sights including the Meadowcroft Rock Shelter, Vero Beach, and Allegheny National Forest. -Assisted in the set up and take down of a display dedicated to Tinker, the Tyrannosaurus Rex.

Port Orleans French Quater

-Cleaned up to 22 guest rooms daily-assisted other cast members with their daily assignments-Helped design and implement a housekeeping caddy system that housed all needed amenities for the guest rooms.

Easton, Pennsylvania

- Printed apparel for major companies; Lehigh University, Trenton Thunder, and Lumber Liquidators-Operated my own machine to print designs on infant clothes, shirts, pants and sweatshirts

Mount Pocono, Pennsylvania

-Prepared dining room for service daily.-Assisted servers with their daily objectives.-Delivered basic guest requests.