Elsadig Ali Email & Phone Number

Mississauga, On, Ca

Mississauga, On, Ca

Ontario, Canada

- Solution design and build: Leading and participating in the development anddocumenting reference architecture incorporating all Avaya and related third-party products.- Life Cycle Management: Leading OCP production upgrades utilizing staging environmentsand following approach that minimize service disruption and enhance the upgrade process.- Product Owner and Quality Assurance Consultant: Play a pivotal role in the DevOps processwith key responsibilities including crafting and organizing User Stories for deploymentautomation, creating MOPs and system prototypes to serve as visual references for developers,and last; testing and validating Jenkins pipelines before releasing to delivery.- Design and deploy enterprise UC/UCaaS and CC/CCaaS cloud solutions, with emphasis onenhancing process and efficiency through DevOps methodologies, testing, validating and hand-off for further personalization.- SME, providing consultancy and extending support across functional units.

Riyadh, Saudi Arabia

- Technical Team Lead: Led technical teams to ensure client satisfaction with projectdeliverables, consistently maintaining high standards of service and quality.- SME in Avaya UCC and CC solutions: Provided expert assistance to clients by identifying,analyzing, and resolving a diverse array of complex issues in business communication systemswith precision and efficiency.- My roles and responsibilities include leading project solution discovery sessions, creating and developing solution design document and architecture diagrams, and leading and participating in the technical implementation of the proposed solutions.- Subject Matter Expert on Unified Communication and Collaboration (UCC) and CC products and solutions, including: SMGR, ASM, CM/ACD, AMS, MGW, AADS, AAM, AES, SBC, Breeze, Avaya Meeting, CMS, AAEP, POM, ACR...etc.

Riyadh, Saudi Arabia

- As a leading business communication solution provider on Saudi Arabia, HADEF Specializedin promoting Avaya Enterprise products and solutions, and developing custom software applications tailored to client needs. With a comprehensive range of solutions and professional services including Account management, technical services and consultancy.- Key Responsibilities include: o Led the company's operations, ensuring smooth and efficient functioning. o Promotes Avaya Enterprise products and solutions and custom applications. o Provided consultancy, planning, project delivery, and post-delivery support.

Riyadh, Saudi Arabia

- Spearheaded Avaya services across Saudi Arabia, collaborated closely with sales teams topromote and sell Avaya professional and support services, including consultancy,optimizations, and maintenance services.- Supervised local customer support engineers, ensuring high-quality post-sales technicalsupport and efficient field services. Monitored operations, provided direction and training, andperformed ongoing technical tasks.- Developed solutions for a wide range of complex technical and non-technical problems,enhancing system reliability and performance.- Assisted in reviewing and evaluating system designs, project planning, and implementations.

Saudi Arabia

- Improved organizational regional support and maintenance performance by effectivelymanaging escalations, identifying service gaps, and implementing corrective actions, resultingin improved customer satisfaction.- Delivered comprehensive training and coaching on Avaya support and escalation processes tointernal staff, customers, and business partners.- Collaborated with management on customer satisfaction initiatives, implementingrecommendations that led to noticeable improvements in customer satisfaction.- Implemented recommendations with management support that resulted in noticeableimprovements in customer satisfaction.

Riyadh, Ksa

- Provided technical consultancy in support of Avaya products and solutions with includesolution planning, implementations, and maintenance.- Assisted services presales and project management teams in defining project scopes, pricing,and writing of services proposals and SOW.- Reviewed systems design and verify the integrity of the offered solutions, planned, andsupervised complex implementations.- Conducted training and extended technical support during systems installations and support.

Riyadh, Saudi Arabia

Report to Managing Director for all aspects of technical operations

Sudan

Part-time teaching assistant for the Electrical Engineering Department; Faculty Of Engineering & Architecture, supervising final year and semi-final year students during laboratory sessions of telecommunications courses for academic years 1991-1992, 1992-1993 and 1993-1994; and control systems courses for academic year 1991-1992.

Sudan

Part-time teaching assistant with for Computer Engineering Department, Computerman College; Khartoum, teaching Digital Logic Design course in addition to other academic activities.