Anne Engdahl Email & Phone Number

Las Vegas, Nevada, United States

Crisis Management: Spearhead emergency response for critical incidents, minimizing potential harm and operational disruptions.Operational Oversight: Conducted 24/7 monitoring of global events affecting 9,000+ employees and numerous production locations, ensuring an uninterrupted common operating picture.Incident Assessment: Efficiently identified and evaluated threats through vigilant surveillance of geopolitical trends, transportation disruptions, security breaches, and environmental phenomena.Employee Support: Served as an Informed Captain, responding to queries regarding travel safety protocols, COVID-19 guidelines, and facilitating routine and emergency employee requests.Intelligence Gathering: Collected, synthesized, and updated intelligence data, providing stakeholders with accurate and actionable situational reports for strategic assessment and decision-making.

Hollywood, Ca

Crisis Management: Spearhead emergency response for critical incidents, minimizing potential harm and operational disruptions.Operational Oversight: Conducted 24/7 monitoring of global events affecting 9,000+ employees and numerous production locations, ensuring an uninterrupted common operating picture.Incident Assessment: Efficiently identified and evaluated threats through vigilant surveillance of geopolitical trends, transportation disruptions, security breaches, and environmental phenomena.Employee Support: Served as an Informed Captain, responding to queries regarding travel safety protocols, COVID-19 guidelines, and facilitating routine and emergency employee requests.Intelligence Gathering: Collected, synthesized, and updated intelligence data, providing stakeholders with accurate and actionable situational reports for strategic assessment and decision-making.

Foster City, California, United States

CCTV Surveillance: Utilized and monitored all closed-circuit televisions consistently throughout my shift for various purposes, including situational awareness, threat management, and investigative purposes.GSOC Operator Support: Provided constant support to all 8 GSOC operators by assisting in managing all emergency/non-emergency incidents, verifying and reviewing all incoming alarms, and alert notifications.Communication Handling: Handled all incoming and outgoing communications, including calls and other tasks related to the GSOC and its function as a central alarm monitoring station, ensuring seamless information flow and coordination.Dispatch Duty: Received and dispatched both emergency and non-emergency calls from various parties like client employees, outside vendors, law enforcement, and the security field force using multiple communication channels.Information Management: Prioritized and evaluated all intelligence received from multiple sources to enable swift decision-making and effective response dispatch while also assisting GSOC operators.Access Control: Performed key access control duties such as activating and deactivating badges for employees, contractors, and vendors, handled any badge access issues promptly, and ran badge/access control reports as requested by the client.Coordination with Security Operations: Oversaw the coordination with Security Operations staff to provide necessary documentation supporting uniformed guard force activity, aligning operations with security standards.

Fremont, Ca

Alarm Monitoring & Investigation: Continually monitored various access control and video management systems. Investigated any security breaches signaled by the alarms then triage and verify the cause.Field Personnel Deployment: Dispatched field personnel promptly in response to alarms, emergencies, and service calls. Judiciously decided when to escalate concerns by alerting emergency responders.Communication: Ensured the timely and comprehensive communication of all significant and minor events to the appropriate Emergency Response Team (ERT) members. Reliably informed all concerned parties about progressing incidents to facilitate coordinated action.Prioritized clear and timely communication for all stakeholders, facilitating smooth operations and prompt response to events.Work Order & Service Requests: Generated maintenance service requests and work orders for various system and infrastructure needs. Dispatched technicians and followed up to ensure the completion of service requests.Compliance Audits: Conducted routine audits of all GSOC-related devices, including card readers and cameras, ensuring adherence to standard processes and system integrity.Report Writing: Prepared a variety of required written reports detailing all activities and incidents, including activity reports, incident summary reports, and other necessary logs. Ensured thoroughness and accuracy in reporting, providing a reliable record for future reference and investigation if needed.

San Francisco, Ca

Monitor the CCTV system while tracking a FCC board as well as the buildings alarm panel by multi-tasking and keeping a high state of alertness and awareness. Also responsible for conducting regular foot patrols of the internal and the exterior areas of the properties.Provide access control by verifying and logging, all guests, tenants, and vendors on a daily basis while maintaining the buildings integrity.Handled high pressure, escalated situations with visitors, intoxicated persons, and unwanted visitors.

San Francisco, Ca

Monitor the CCTV system while tracking the FCC board as well as the building's alarm panel by multi-tasking and keeping a high state of alertness and awareness. Also responsible for conducting regular foot patrols of the internal and the exterior areas of the properties.Provide access control by verifying and logging all guests, tenants, and vendors on a daily basis while maintaining the building's integrity.Respond to any and all emergency/non-emergency situations that may occur during my shift. Write daily activity reports and incident reports as needed.Responded to and assist in answering any questions, concerns or complaints regarding the building and staff. Function as the first point of contact and the liaison between all Bently SF building staff, visitors, vendors, and event staff. Handled high pressure, escalated situations with visitors, intoxicated persons, and unwanted visitors.

Irvine, Ca

Supervised staff while coaching and training staff on all new and existing policies and procedures. Created and tracked returned merchandise authorizations, created/ship replacement orders and coordinated order pickups/exchanges with shipping and delivery companies and customers.Maintained an open line of communication and cultivated relationships with freight companies, warehouses and customers with quick, accurate follow-up on all inquiries and requests.Processed order cancellations, returns, claims, credits, accommodations and price matches. Handled escalated calls and provide on-call resolutions to our customers.

Bachelor Of Science - Bs, Industrial And Product Design

High School Diploma, General Studies