Patrick Kuo Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

- Continuously provide coverage globally in a 7x24 remote operations center through dispatching and supporting physical GCS (Global Corporate Security) ground operatives - Remain calm during high pressure incidents while communicating with SOC leadership and higher-tier support teams during severe and urgent incidents- Conduct security research, gather intelligence, and document case notes during active security incidents and continuously transmit information across multiple channel streams including Slack- Write incident reports according to Amazon Corporate Security standards to share to stakeholders and incident response teams- Follow, update, and assist in continuous development of Standard Operating Procedures and other processes by collaborating with leadership and SOP Creation Team

- Provide high level support to branch manager and supervisors which include scheduling meetings, booking travel plans, managing multiple calendars, drafting responses, planning events, and tracking company spending- Serve as the liaison/primary point of contact and communicate daily in-person, through email, phone, and Microsoft teams between corporate and field staff to ensure processes are being followed, establish new protocols, and oversee projects completed in a timely manner- Compile and analyze monthly expense reports to invoice clients, track KPIs, track company growth and determine needed growth areas- Source, contact, and schedule deliveries with third party vendors for providing equipment, supplies, and labor/subcontractors- Work with leadership to create processes/workflows and set KPIs to increase operations team efficiency and productivity- Lead facilities and emergency response teams to set timelines and complete projects from start to finish by providing direction, timeline setting, communicating clearly, and interpreting scope of work

Seattle, Washington, United States

- Oversaw six remote analysts in the Data Analyst Operations Department ensuring data accuracy and consistency across multiple platforms and teams- Manage office staff and other assistants through collaboration, communication, and KPI setting to improve team performance and company profitability- Collaborate and communicate with office staff and other assistants to create and document processes/workflows to ensure projects are completed efficiently- Query transactional data from databases to analyze key trends and company metrics to create monthly reports/dashboards and present to stakeholders and leadership- Implement dashboards using Tableau to track client responsiveness and generate reports on real estate trends, employee productivity, and speed of case processing- Work with confidential client and employee data with discretion to write contracts and use in legal applications- Organize transactional and contact information to enhance the user experience in Salesforce and databases to make data more accessible- Develop, implement, and ongoing monitoring of queue/case ticketing system to process and action thousands of cases per day

Seattle, Washington, United States

- Establish and maintain effective working relations with others and handled difficult interpersonal contacts with operations team and real estate brokers- Compile company information and related material to write and examine legal language pertaining to offers for time sensitive real estate housing contracts- Provide high-level support by writing contracts, offering strategies, and customer service for a team of agents via Zoom, in-person meetings, email, and phone- Perform daily tasks like processing large caseloads daily via e-ticketing system- Audit rosters to validate personal information of agents as well as client transactions

Seattle

- Write newsletters and protocols detailing nursery events - Lead and teach groups in weekly work parties to achieve desired nursery goals- Research, create, and implement experimental designs to increase plant survivorship and growth

Seattle

- Designed appropriate experiments with input from lead researcher- Properly collected and inputted data into spreadsheets through implementation of standard nursery practices- Used statistical analysis to analyze collected data to compile into a presentation

Seattle

- Collaborated with other officers to plan and organize events- Recorded the biweekly meeting minutes and compiled them for future reference- Wrote newsletters and sent emails informing members about upcoming events

Spokane, Washington Area

- Engaged with clients to solve technical issues in person and over the phone- Documented and submitted reports to boss detailing issues - Troubleshoot software and hardware to maintain computer performance

Seattle

- Work and collaborate with other tennis instructors- Teach students the aspects and skills of tennis in a constructive manner