Andrea Pinto Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

• I onboarded 47 new agents in first year and serve as lead for onboarding and training overseas customer experience agents in Guatemala and the Philippines.• I was named as Co-chair of the Culture & Social Champions initiative responsible for fostering culture in remote settings by leading team building exercises, planning activities, designing incentives, and managing budget for team rewards and activities.• I develop content for both live and remote training and onboarding of customer experience staff, including workshops, training videos using Loom, online training using Rise360 and Lessonly, and articles for an internal knowledge base. Lead live workshops.

Miami, Florida, United States

• I served as lead for Enablement task force's Spanish translation of the internal knowledge base and demos.• I achieved positive satisfaction rates in the Customer Experience role responsible for providing training and guiding 400+ clients worldwide via email, phone, webinars, consultations, and product demos.

• Spearheaded efforts to identify and implement a new platform for annual reporting. Selected Taskstream by Watermark, presented findings to leadership, led implementation and migration, guided communications and change management, and trained 400+ users on the system and new processes.• Served as system administrator for the Taskstream product, an intranet site, calendar, and SharePoint.• Prepared monthly summary reports on assessment data for the University Committee and institutional leaders.

•Presented testing and diagnostic results to executive leaders and funding jurisdictions.•Served as lead training consultant for teachers administering standardized achievement tests.•Planned and successfully conducted multiple state and national assessment projects with responsibility for procurement, scheduling, rosters, locations, and proper implementation.

Master Of Science (M.S.), Psychology

Bachelor Of Arts (B.A.), Psychology