Audrey P. Email & Phone Number

Leading with passion and innovation at Sparklight, I focus on empowering our remote technical support team to excel in customer satisfaction and efficiency. With expertise in virtual management and digital technology, I drive initiatives that enhance success in team performance and customer experience. Our team's ability to consistently surpass key performance indicators is a testament to the collaborative culture and growth-oriented mindset we cultivate.Beyond team management, my ongoing role as a web designer, host, and creative storyteller allows me to create immersive online content, bringing a unique perspective to my coaching and training processes. Leaning into my background in creative writing, I am able to build rapport and positive connections with team members by asking questions, seeking knowledge and perspective, and finding ways to tie it all together for a common goal.