Aesha Desai Email & Phone Number

Dallas, Texas, United States

● Manage VP’s calendar by scheduling/rescheduling meetings and responding to emails and meeting invites on their behalf, saving at least $2K/week in administrative overhead ● Coordinate communication and agenda for 50+ onsite and virtual internal/external meetings, conference calls on behalf of four senior VPs, increasing attendance from 61% to 87% ● Manage 15+ support tickets /week for 5 cross-functional teams in UK, India and US to resolve timesheet, access, and system issues, meeting 100% Service Level Agreement (SLA) ● Oversee large volume of calls and emails ( 50 calls and emails/day) to facilitate meetings and inquires ● Spearhead domestic and international travels arrangements for senior executives using Concur and filing expense reports, saving at least $3K/month in travel and lodging expenses ● Order and track supplies through Ariba for 96 employees and contractors and oversee invoice management and reconciliation, saving $7K in duplicated charges ● Organize and execute team events for VPs and MDs by connecting with local restaurants and event planners that resulted in reducing team even spend by 29%

Mckinney, Texas, United States

● Provide administrative support to ensure efficient operation of office.● Answer phone calls, schedules meetings and supports visitors.● Carry out administrative duties such as filing, typing, copying, binding, scanning etc.● Complete operational requirements by scheduling and assigning administrative projects and expediting work results.● Make travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.● Exhibit polite and professional communication via phone, e-mail, and mail.● Support team by performing tasks related to organization and strong communication.● Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities.● Provide information by answering questions and requests.● Contribute to team effort by accomplishing related results as needed.● Follow and nurture leads, getting feedbacks and testimonials.

Remote

● Managed CEO's inbox by drafting/editing emails, prepare team communications on CEO's behalf● Scheduled in-person and online client meetings, sent meeting reminders, managed RSVP and draft meeting agenda that resulted in reducing last minute meeting cancellation by 38% in just 3 months ● Managed CEO's calendar by responding to meeting invites and by prioritizing meetings by urgency● Coordinated meeting notes and action items after attending meetings with CEO and project teams ● Monitored new client inquiries on company’s LinkedIn, Instagram and inquiry mailbox, respond to 30+ inquires/ day and nurture the leads in Asana Project Management tool bringing over $46K in revenue ● Oversaw business travel arrangements for CEO and team members including flights, food, hotel, transportation, upgrades, conference bookings saving at least 15 hours/ month for busy team members● Partnered with staff accountant to review business expenses, receipts, salaries, referral bonus that resulted in proactively identifying duplicate transactions and discrepancy of $2480● Liaison between clients and internal team members to monitor client progress, understand their blockers and needs and present progress reports and trends to senior leadership

Richardson, Texas, United States

● Monitored patient’s cardiac data and create reports for doctors and nurses for patients’ treatment plans ● Oversaw communication between 9 internal hospital departments and maintain audit trail for future expectations for first month and overall day to day duties● Trained an onboarded 17 new hires to adopt patient safety and reporting workflows that resulted in them working independently just in 6 business days ● Implemented a workflow for 12 monitor technologists saving 3 hours/week in administrative tasks● Created new hire training and onboarding materials for monitor tech roles outlining performance expectations for first month and overall day to day duties

Richardson, Texas, United States

● Oversaw office supply inventory and ordering saving over $24K in office supply expenditure● Managed department calendar and facilitated monthly status update meetings with 50+ staff ● Created schedule for 27 floor staff to ensure maximum coverage during hospital peak hours ● Partnered with lead nurse to coordinate resource allocation and communication for 47 ICU staff that eliminated duplication of work for patient management saving 4 hours/week ● Coordinated communication between 100+ critical patients’ family and hospital staff ● Partnered with IT support desk to identify root cause for system issues and monitored progress for 100+ tickets that resulted in reducing system downtime by 58% ● Monitored 1000+ incoming calls and redirected them to appropriate department and staff members that resulted in reducing caller wait time by 67% and increasing department rating from 2.8 to 3.6 ● Documented and stored patients’ health information and managed file access to ensure privacy

● Tracked and monitored inventory supply for patient care department and ordered inventory● Consolidated 100+ monthly invoices and created reports for accounting and procurement teams ● Coordinate department events, book meeting venues and order food & beverages for meetings