Administer Firewall and network security Troubleshoot and maintain workstations and mobileAdminister Internal Servers (windows servers) and Maintains virtual machine’sPerform troubleshooting analysis of networks, servers and associated systems. Upgrades, installs and troubleshoot software and network devices.Recommend and schedule maintenance on servers and workstations.Email Administrator Maintains Server levelProvisioning of IT requirementsInventory keeping… Show more Administer Firewall and network security Troubleshoot and maintain workstations and mobileAdminister Internal Servers (windows servers) and Maintains virtual machine’sPerform troubleshooting analysis of networks, servers and associated systems. Upgrades, installs and troubleshoot software and network devices.Recommend and schedule maintenance on servers and workstations.Email Administrator Maintains Server levelProvisioning of IT requirementsInventory keeping and tracking of IT Equipments in coordination with Finance/AdministrationAdminister VoIP Management ( Avaya Telephony)Knowledgeable for Salesforce.com AdministrationManage and document systems configurations.Coordinate system development task and include design, integration and formal testing.Create and maintain technical documentation to insure efficient planning and executions.Design, plan, implement and support revenue generating products e.g. googleapps and salesforce.Do project managementHandles highly confidential information/material. Direct report of CFO and President Show less

Provide support to IPVi, IP-Converge, American Orient Capital, Beacon Hill Resources Management Inc. with regards to emails (creation, deletion, and troubleshooting). Provide support to IPVi, IP-Converge, FCCDCI, American Orient Capital, and Beacon Hill Management Resources team with regards to PC’s, Laptops, Printer, OS Software’s, Applications.Provide support with regards to the horizontal network cabling within IPVG,IPCProvide support with regards to the telephony… Show more Provide support to IPVi, IP-Converge, American Orient Capital, Beacon Hill Resources Management Inc. with regards to emails (creation, deletion, and troubleshooting). Provide support to IPVi, IP-Converge, FCCDCI, American Orient Capital, and Beacon Hill Management Resources team with regards to PC’s, Laptops, Printer, OS Software’s, Applications.Provide support with regards to the horizontal network cabling within IPVG,IPCProvide support with regards to the telephony systemOrdering of Telco facilities for internal useProvisioning of IT requirementsInventory keeping and tracking of IT Equipments in coordination with Finance/AdministrationManagement of Desktop Software Licenses Coordinate with Vendors and suppliers for IT requirement.In house IT officer IPVi, IP-Converge, FCCDCI, American Orient Capital, and Beacon Hill Show less

Logs accurately all information about a Customer Service Request in Salesforce CRM Handles network monitoring, call and email clients. Coordinates with NOC (Network Operation Center) to relay accurate and timely updates. Draft and send Incident Reports. Updates customers as often as necessary about the problem encountered. Handles SMS Blast for IP Converge Management. Consolidates Customer Fault Tickets Handles Google Apps Troubleshooting Handles Emergency/… Show more Logs accurately all information about a Customer Service Request in Salesforce CRM Handles network monitoring, call and email clients. Coordinates with NOC (Network Operation Center) to relay accurate and timely updates. Draft and send Incident Reports. Updates customers as often as necessary about the problem encountered. Handles SMS Blast for IP Converge Management. Consolidates Customer Fault Tickets Handles Google Apps Troubleshooting Handles Emergency/ Disaster Management Deal Directly with customer via phone, electronically or face to face Show less