Alex Bonilla

Alex Bonilla Email and Phone Number

Technical Support Engineer @ Transporeon
Sterling, VA, US
Alex Bonilla's Location
Sterling, Virginia, United States, United States
Alex Bonilla's Contact Details

Alex Bonilla work email

Alex Bonilla personal email

About Alex Bonilla

Technical Support Engineer with extensive experience in troubleshooting complex issues, enhancing system integration, and delivering customer-centric solutions. At Cisco, specialized in optimizing SmartBonding connections, reducing downtime, and elevating partner support. Demonstrated expertise in cross-functional collaboration, streamlining workflows, and resolving escalated technical issues at Tentrr. AWS Certified Cloud Practitioner with hands-on experience in Python, JavaScript, and integration platforms, seeking a full-time remote role to leverage technical acumen and problem-solving expertise in driving operational excellence and client satisfaction.

Alex Bonilla's Current Company Details
Transporeon

Transporeon

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Technical Support Engineer
Sterling, VA, US
Alex Bonilla Work Experience Details
  • Transporeon
    Technical Support Engineer
    Transporeon
    Sterling, Va, Us
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  • Cisco
    Technical Consulting Engineer
    Cisco Mar 2023 - Jul 2024
    San Jose, Ca, Us
    • Diagnosed and resolved issues in SmartBonding connections, enabling seamless ticket data transfer between partners and Cisco's Technical Assistance Center.• Compiled comprehensive documentation for connections, ensuring smooth team transitions and knowledge sharing.• Proactively monitored and addressed configuration bugs, enhancing performance and reducing downtime.
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  • Career Break
    Layoff/Position Eliminated
    Career Break Nov 2022 - Mar 2023
  • Tentrr
    Support Engineer
    Tentrr May 2022 - Nov 2022
    New York, Us
    • Troubleshot and resolved incoming issues and tickets, reducing escalations to Software Engineering Team.• Acted as a liaison between Customer Support, Marketing, and Engineering teams to address feature requests and bug reports.• Led weekly report meetings, presenting key insights on recurring and urgent technical challenges.• Debugged AWS Lambda functions (Python, Node.js) and addressed data inconsistencies in DynamoDB using AWS CloudWatch for root-cause analysis.
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  • Tidal Media Group
    Senior Hosting Support Engineer
    Tidal Media Group Feb 2018 - May 2022
    Portsmouth, Nh, Us
    • Managed and supported web hosting and provisioning platforms (Plesk and WHMCS) to ensure seamless operations.• Diagnosed and resolved issues on web servers running CloudLinux (CentOS 7) using terminal tools for optimal performance.• Customized WordPress installations using PHP, JavaScript, and MySQL to meet diverse client needs efficiently.
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  • Cloudbrix, Llc
    Software Developer
    Cloudbrix, Llc Feb 2017 - Feb 2018
    Portsmouth, Nh, Us
    • Engineered internal web applications integrated with third-party APIs, including Microsoft Dynamics and Apache CloudStack, using Java, PHP, and JavaScript.• Automated virtualization and resource provisioning processes via the Apache CloudStack API.• Streamlined workflows by developing task automation scripts with Perl and PHP.
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  • Claro Ecuador
    Commercial Sales Specialist
    Claro Ecuador Apr 2015 - Feb 2017
    Guayaquil, Guayas, Ec
    • Spearheaded the acquisition and analysis of business accounts, uncovering new opportunities in IT and communication services.• Secured a major account by selling the first 10% of Claro Datacenter space to IBM Ecuador.• Implemented SugarCRM for the Commercial Department, enhancing customer account management and workflow efficiency.account management.
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  • Iveloper
    Senior Information Technology Consultant
    Iveloper Nov 2013 - Feb 2017
    • Developed and deployed an online solution for integrating electronic invoices with existing applications per national tax regulations, using Java EE.• Designed and launched WordPress websites optimized for functionality and user experience.• Delivered expert consulting on software development projects, providing customized technical solutions.
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Alex Bonilla Skills

Networking Voip Linux Project Management Strategic Planning Microsoft Office Mysql English Entrepreneurship Windows Asterisk Product Development Management Team Leadership Web Development New Business Opportunities Ccna Music Java French Spanish Photoshop Voice Over Ip Innovation Ajax Cisco Technologies Perl Illustrator Flash Web Design Responsive Web Design Jsf Java Enterprise Edition Glassfish Wordpress Psd To Wordpress

Alex Bonilla Education Details

  • Escuela Superior Politécnica Del Litoral
    Escuela Superior Politécnica Del Litoral
    Computer Engineering

Frequently Asked Questions about Alex Bonilla

What company does Alex Bonilla work for?

Alex Bonilla works for Transporeon

What is Alex Bonilla's role at the current company?

Alex Bonilla's current role is Technical Support Engineer.

What is Alex Bonilla's email address?

Alex Bonilla's email address is af****@****ail.com

What schools did Alex Bonilla attend?

Alex Bonilla attended Escuela Superior Politécnica Del Litoral.

What are some of Alex Bonilla's interests?

Alex Bonilla has interest in Innovation, Management, Web Design And Development, Languages, Entrepreneurship, Science, Sports Specially Soccer, Music, Cloud Services, Music In Different Languages.

What skills is Alex Bonilla known for?

Alex Bonilla has skills like Networking, Voip, Linux, Project Management, Strategic Planning, Microsoft Office, Mysql, English, Entrepreneurship, Windows, Asterisk, Product Development.

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