Adam Clark Email & Phone Number

Charlotte, North Carolina, United States

I am now designing reliable VoIP solutions based on Mitel MiVoice Business, making sure that the system architecture and performance are ideal. I provide knowledgeable assistance for Mitel MiVoice Business project launch and upkeep, guaranteeing smooth integration and excellent client delight. I manage Mitel systems, carrying out adds, moves, and modifications in addition to setting up call center parameters to improve communication. In addition, I provide expert implementation and continuous support services, attending to client needs via phone, email, chat, and remote system access.Key Accomplishment:• Spearheaded reverse-engineering of a new telephony PBX system, developing internal best practices for its configuration and deployment. Trained engineering and support teams, enhancing their ability to implement and support the system for clients.

Tampa, Florida, United States

In my prior position, I assisted leading the technical support team to ensure efficient, professional support was provided to our users. I also managed licensing, inventory, design, and implementation for 600+ endpoints of Mitel PBX and Unified Communications as well as Cisco Webex. I oversaw third-party vendors that supported enterprise Wi-Fi networks, video conferencing systems, and telecom networks, making sure that the systems operated reliably and with flawless service delivery. I worked with IT leadership to create and carry out financial strategies, ensuring that the annual telecom budget and strategy matched with operational objectives. In order to assess company requirements and improve telecom and video conferencing solutions, I collaborated with IT leadership and information security officers to develop a secure remote workforce.Key Accomplishments:• Directed technical team in successfully delivering $300,000 project for audio-visual and wireless networking technologies in bank's new operations center. • Executed deployment of VOIP technologies, enabling seamless remote work for over 300 employees during COVID-19 pandemic.

Tampa, Florida, United States

I ensured excellent customer satisfaction in Central Florida by doing warranty repair and troubleshooting services for Dell enterprise systems in this capacity. I followed Service Level Agreements to expedite issue resolution by elevating complicated problems to specialized support groups. By creating thorough documentation, I also added to the local engineer knowledge base, which helped to improve customer assistance. Key Accomplishment:• Quickly leveraged by the company to assess potential new hires and train new employees, due to rapid mastery of company processes and recognition as a top-performing engineer in ticket closures and client satisfaction.

Land O' Lakes, Florida, United States

Here, I fixed end-user problems with phones, computers, and mobile devices, increasing productivity and user pleasure. In order to ensure efficient device integration and security, I oversaw the implementation of corporate and BYOD mobile devices into the mobile device management platform. Through routine maintenance, data backups, and thorough audits, I also made sure that the network and data were secure. Key Accomplishments:• Reduced long-term IT expenses by formulating and executing plan to standardize technology and optimize vendor support contracts. • Led the project to migrate AD infrastructure to Azure and email systems to Office 365 by simplifying infrastructure management and enhancing IT operations resiliency.

Tampa, Florida, United States

While serving over here, I supervised dynamic team of PC technicians and sales experts, ensuring delivery of robust customer service and establishment of sustainable customer relationships. I managed operational workflows, including oversight of ticket queues to guarantee issue resolution within target timelines. I fostered collaborative team environment, emphasizing knowledge sharing and collective problem-solving. Cultivated atmosphere conducive to high-pressure performance, enabling team efficiency and effectiveness. I also coached team members on new system implementations, promoting rapid adaptation and proficiency. Key Accomplishments:• Steered team and personnel development in South Florida for the Staples Easy Tech program, designed as Staples' competition to Geek Squad. • Trained technicians on standard procedures by ticketing software, and troubleshooting tools available to each store. • Maintained long-term relationships with stores to ensure technicians effectively ramped up business and provided assistance. • Consistently ranked in the top 10% across the company in technology sales and service as well as exceeded weekly baseline performance metrics for the last three years at Staples.