Ahamed Afdhal Email & Phone Number

London, Gb

Sri Lanka

- Communicating with international clients in Europe and North America through mail, voice, and video conferencing to provide required solutions.- Driving a team of 13-16 members to satisfy client expectations by submitting their projects within set deadlines.- Operations and Administration – Develop and implement procedures to improve efficiencies while adapting to new market challenges and technologies.- Help push the business forward to achieve turnover and profitability by… Show more - Communicating with international clients in Europe and North America through mail, voice, and video conferencing to provide required solutions.- Driving a team of 13-16 members to satisfy client expectations by submitting their projects within set deadlines.- Operations and Administration – Develop and implement procedures to improve efficiencies while adapting to new market challenges and technologies.- Help push the business forward to achieve turnover and profitability by increasing efficiency. - Team Performance Management – Assisting, training, and motivating team members toward achieving departmental and company objectives.- Strategic Planning – Assessing problems, identifying alternatives, and making decisions in allocating resources to accomplish an assigned project.- Responsible for subjective training, capacity planning, seasonal volume forecasting, and research.- Responsible for analyzing training needs for the team.- Co-coordinating with the Engineering team for process enhancements. - Ensuring smooth delivery of the projects (TAT).- Reporting. (Production/analysis/ research and capacity planning/cost, profits)- Handling direct client quarries and correspondences.- Responsible to achieve the assigned KPI’s for the project.- Responsible for overall team production and quality. Show less

Sri Lanka

- Liaising with clients from North America and Europe and handling their order processing requirements with the client.- Auditing and order placements on behalf of North American Operation Territories.- Allocating work and handling the capacity plan during the absence of the team manager.- Communicating the new updates or any feedback received from the client to the team.- Leading, training, and monitoring the performance of new recruits within the team.- Maintaining daily… Show more - Liaising with clients from North America and Europe and handling their order processing requirements with the client.- Auditing and order placements on behalf of North American Operation Territories.- Allocating work and handling the capacity plan during the absence of the team manager.- Communicating the new updates or any feedback received from the client to the team.- Leading, training, and monitoring the performance of new recruits within the team.- Maintaining daily workload reports and weekly quality reports. Show less

Sri Lanka

- Responsible to provide administrative support and assistance to a USA-based project by placing orders, handling claims, etc;- Auditing and providing feedback to the team.- Maintaining daily/weekly/monthly/quarterly production & audit reports.

Dalugama, Kelaniya

Colombo

• Officer in Charge Entry Framing (Administrative follow up on entry framing section)• Coordinator for all other entry framing staff• Training & Educating entry framing staff on changes & new procedures• In charge of I.T. (Problem-solving & solutions of I.T. related matters)• Business Development; Setting up goals/ Relationship with present & past customers/ And other operational duties relating to business development• Instruct Installing & implementing new… Show more • Officer in Charge Entry Framing (Administrative follow up on entry framing section)• Coordinator for all other entry framing staff• Training & Educating entry framing staff on changes & new procedures• In charge of I.T. (Problem-solving & solutions of I.T. related matters)• Business Development; Setting up goals/ Relationship with present & past customers/ And other operational duties relating to business development• Instruct Installing & implementing new servicers• Provide the day to day updated IT support services• Instruct in the development of software & networking related services. Show less

Colombo

British Computer Society, It

Education record