Ahamed Afdhal Email & Phone Number

I have been working as an E-Commerce Assistant at Hameedia Group of Companies, a leading clothing retailer in Sri Lanka. My core competencies include search engine optimization (SEO), customer service, and market research.In my role as an E-Commerce Specialist , I have contributed to the maintenance and improvement of the e-commerce site, ensuring that the product listings, pricing, and inventory are accurate and up-to-date. I have also processed customer orders, responded to customer inquiries, and provided exceptional customer support via email and chat. Additionally, I have worked with the marketing team to develop and execute online marketing campaigns across multiple channels. I have also conducted market research to identify trends and opportunities for growth in the e-commerce space, and assisted in the analysis of website analytics to report on the site's performance and areas for improvement. I am passionate about e-commerce and technology, and I am eager to learn new skills and tools that can help me enhance the online shopping experience for customers. I believe that I can bring diverse perspectives and experiences to the team, as I have a background in information technology and a keen interest in fashion and retail.

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  Ecommerce Specialist

  Hameedia Group Of Companies

  Sep 2020 - Aug 2022 - Colombo, Western, Sri Lanka

  Assisted in the maintenance of the e-commerce site, including product listings, pricing, and inventory management.Processed customer orders, ensuring that they are fulfilled accurately and in a timely manner.Responded to customer inquiries via email and chat, providing exceptional customer service and support.Conducted regular site audits to ensure that all product information is accurate and up-to-date.Worked with the marketing department to develop and execute online marketing campaigns across multiple channels.Conducted market research to identify trends and opportunities for growth in the e-commerce space.Assisted in the analysis of website analytics to identify areas for improvement and report on key metrics to the management team.Collaborated with cross-functional teams including marketing, product, and technology to ensure a cohesive and effective e-commerce strategy.