Afeefa Iqbal Email & Phone Number

New York, NY, US

Indianapolis, Indiana, US

• Managed 200+ refugee cases varying in age, aiding with cultural resettlement while upholding organizational ethos
• Provided face-to-face guidance and assistance with newly resettled clients in obtaining relevant government and medical documentation to ensure a seamless transition
• Applied problem-solving skills to overcome language barriers and anticipate client needs in medical settings
• Updated client case notes in an accurate and timely manner to guarantee organization and confidentiality

• Prioritized client satisfaction and improved patient experience by attending at-home visits with various skilled therapists and shadowing OASIS documentation
• Managed front desk responsibilities and redirected calls to the appropriate department according to individual issues
• Increased workplace efficiency by analyzing workload and delegating tasks during supervisor’s leave of absence
• Directed confidential patient information and documentation to respective doctors to ensure accuracy in patient care

• Offered creative insight to professors and graduate students to enable departmental changes
• Advised department heads in monthly meetings, using personal insights to make key decisions to uphold course accessibility and attractiveness
• Fostered empathetic relationships between professors and students through mediating vital discussions to ensure reciprocity in academic spaces
• Planned focus groups and surveys to increase student interest in the Sociology department

Bachelor Of Arts - Ba, International/Global Studies

Education record