Amir Feizi Email & Phone Number

Canada

Toronto, Ontario, Canada

• Developed several prediction models and ML algorithms for contact centre KPIs across various regions and client segments
• Built a modular forecasting framework to optimize contact centre workforce capacity to handle 5 million calls yearly
• Created an XAI mix model to interpret and visualize predictions, enhancing transparency in decision-making processes
• Conducted large-scale analysis and evaluated several key metrics to provide deeper insights for stakeholders
• Validated models using various techniques, graphs, calibration & comprehensive testing scenarios to ensure robustness
• Optimized SQL queries to ensure efficient big data processing and reduced computational costs

Montreal, Quebec, Canada

• Conducted research on power failure detection (predictive maintenance) of IoT edge devices utilized in smart bus stations
• Created a series of intuitive dashboards and reports using PowerBI to extract insight from telemetry sensor data, weather data and real-time public transportation data.
• Developed deep learning-based models to forecast power failure and improve IoT edge device battery longevity by 15%
• Deploy and automate ML models using MLOps, creating end-to-end pipelines to meet performance goals. Leverage Databricks and Azure services like Data Factory and ML Studio, plus Docker, TensorFlow, and Airflow, to scale.

Montreal, Quebec, Canada

• Conducted research and developed a mathematical model to optimize resource allocation in a multi-agent wireless system.
• Proposed a decomposition-based approach to solve nonlinear resource allocation challenges.
• Designed a solution for a mixed-integer nonlinear optimization problem, integrating metaheuristic algorithms (Tabu Search, genetic,..) with Sequential Quadratic Programming (SQP).
• Developed an efficient resource allocation algorithm leveraging reinforcement learning principles.

Doctor Of Philosophy - Phd, Computer Engineering

Secrecy-Optimized Resource Allocation for Device-to-Device Communication Undelaying Cellular Networks

Master'S Degree, Electrical, Electronics And Communications Engineering

Power Control and Cooperative Relay Selection in Cognitive Radio Networks