Affan Idrees Email & Phone Number

Hamilton, Ontario, Canada

Châteauguay, Quebec, Canada

• Organize stakeholder meetings and specification grooming sessions, skillfully eliciting, validating, and documenting feature requirements, including functional specifications, use cases, and business rules within the.
• Provide vital support to the development and QA teams throughout project lifecycle, ensuring seamless collaboration and efficient progress during development and quality assurance phases.
• Translate customer needs into precise… Show more
• Translate customer needs into precise specifications for the development team, facilitating the creation of targeted feature sets.
• Ensure developed features are well aligned with project goals, consistently delivering the anticipated value to end users.
• Design RESTful API services, adhering to best practices, to support feature development and optimize system integration. Show less

Hamilton, Ontario, Canada

• Mohawk College Continuing Education Project
• Developed Team Contract, Project Charter and Project Plan
• Organized stakeholder interviews to elicit information regarding the current state and requirements for the future state
• Facilitated stakeholder workshop and incorporated IBM Design Thinking techniques to elicit required information
• Performed requirements analysis on the information collected through document analysis, stakeholder interviews and environmental scan
• … Show more Mohawk College Continuing Education Project

Hamilton, Ontario, Canada

• Provided help desk technical support for technical issues reported by library staff on regular basis
• Prepared documentation for troubleshooting procedures and updating iMacs for Makerspace
• Completed configuration, system update, troubleshooting tasks as assigned by the IT Administrators
• Tested and deployed scripts to clear user data at the end of user session for iMacs
• Managed inventory for Digital Technology Infrastructure Department

Hamilton, ON

• Provided technical support to registered residential and small business customers for US based ISP over the phone and by remote access in a fast paced-environment.
• Diagnosed and troubleshooted of software and hardware issues along with daily maintenance.
• Logged calls in the tracking system as per departmental standards.
• Analysed call logs to identify trends.
• Platforms included Windows & Mac computers, iPads, iPhones, Android Tablets & Phones and other devices that fall in… Show more
• Platforms included Windows & Mac computers, iPads, iPhones, Android Tablets & Phones and other devices that fall in IoT Show less

Hamilton, ON

• Answered numerous phone calls from customers of ISP based in Canada and provide technical support/guidance to resolve internet issues.
• Logged all issues and work log in the call tracking system as per departmental standards.
• Suggested improvements in existing procedures based upon the troubleshooting experience.
• Communicated escalations that needed attention of senior tier or other departments.

• Elicited requirements by consulting with users/stakeholders, planned and designed business logic for software projects/features
• Organized and attended business stakeholders' meetings for software requirements gathering
• Maintained and monitored application development projects plans/schedules using JIRA and ensured timely completion of projects
• Prepared, reviewed and maintained technical and business critical documentation
• Provided application support to the back-office… Show more
• Provided application support to the back-office team, agents and business partners

Mobilink House, Islamabad

During my internship at Mobilink Headquarters, I was part of the Infrastructure planning and development department and my core responsibility was to re-design the database that was being used by Transmission Access Control Software Application used by the department as the network was upgraded to 3G and 4G and associated record storage was not part of the.

Postgraduate Certificate, Business Analysis

Courses: Requirements Analysis, Strategy Analysis and Planning, Quality Assurance Methodologies, Facilitate Organizational Change, Project.

Bachelor Of Science (Bs), Computer Science, 3.45 Cgpa (Verified By Wes)

Activities and Societies: Business Plan Competitions, Programming Competitions, Quiz Competitions, Badminton, Hayatian Computing Society..