Achievements- Manage the onboarding process for 150+ international and 250+ local contractors monthly. - Streamlined global mobility processes, reducing task completion times by 50% and improving operational efficiency.- Implemented live trackers, dashboards, and improved tracking systems, increasing operational transparency and efficiency by 40% for mass onboarding campaigns. - Developed comprehensive KPIs and SLAs for the team, ensuring accountability and high performance across HR and operations departments. Global Mobility and Operations Responsibilities- Lead a team of 6 professionals in the mobilization department, overseeing global onboardings, VISA processes, relocation, logistics, and contractor onboarding and induction.- Manage mobilization processes as the main point of contact for all local and international onboardings, ensuring high client satisfaction levels.- Collaborate with clients to assess mobilization needs and formulate tailored mobility strategies.- Manage the onboarding process for 150+ international contractors monthly, including end-to-end visa processing and Iqama issuance.- Cultivate and maintain strong relationships with visa agencies worldwide to ensure a seamless visa process for contractors.- Demonstrate extensive knowledge of Saudi Labor Law and the Saudi Immigration process from a global perspective.- Oversee all matters related to the Immigration Enjaz System, E-Wakala, QIWA, Chamber of Commerce, and Ministry of Foreign Affairs.- Lead the management of transfer of sponsorship (TOS) requests, handling 200-300+ requests monthly for the onboarding of local contractors.- Implemented effective operational strategies to ensure smooth daily operations and efficient mobilization service delivery.- Support contractors with all HR administrative tasks, including health insurance, GOSI, Iqama renewals, family visit visa, family permanent visa, exit re-entry visa, employment, experience and salary letters, and Ajeers.

Achievements- Revamped business proposals on Upwork, Freelancer, and LinkedIn, leading to a 50% increase in the client base within a year.- Acquired new clients and contributed to generating over $3 million USD in revenue by leading the business development team.- Executed successful marketing campaigns with inbound strategies, increasing website tra-ic by 60% and enhancing client engagement. - Led 250+ employees, collaborating with the CEO to ensure smooth operations and improve productivity by 20%.- Onboarded over 100 new projects, developing a streamlined process that improved client satisfaction and response times by 30%.- Improved HR processes, resulting in a 25% improvement in employee performance and retention through comprehensive training and performance management plans. Head of Operations- Managed and maintained 90+ projects in various domains including Web Development, Telemarketing, Customer Services, Amazon Virtual Assistance, Lead Generation, Data Entry, Graphic Designing, Email & Chat Support, SEO, and Digital Marketing Services.- Acted as the client liaison, ensuring satisfaction, resulting in a 5-star rating and generating revenue of over $3 million USD.- Improved marketing and company reputation by enhancing customer service standards.- Managed all aspects of Human Resources, including recruitment, termination, transfer, social insurance, performance management, appraisals, and payroll management in compliance with KPIs.- Established training plans, assessed sta- potential, and managed talent to enhance performance.- Managed government institute requirements, including tax returns and utility bills.- Maintained company financial accounts, ensuring accuracy and transparency.- Prepared and presented comprehensive financial statements to manage inflows and outflows of money

Senior Business Development Manager- Revamped business proposals on Upwork, Freelancer, and LinkedIn, resulting in a significant increase in the client base.- Executed successful marketing campaigns with inbound strategies to drive maximum website tra-ic.- Acted as the client liaison, ensuring satisfaction, resulting in a 5-star rating and generating revenue of over $3 million USD.- Acquired new clients by leading the business development team.- Improved marketing and company reputation by enhancing customer service standards.- Mentored junior business development professionals.- Achieved results-driven growth, contributing to the company's revenue generation of $3 million USD

I have a proven track record of delivering exceptional results for our clients. During my tenure, I led the Pointy project for 2 years, which was later acquired by Google. My efforts were highly appreciated by the client, who was thoroughly impressed with our performance.Based on my performance I was promoted to lead all important projects for the company to improve customer experience and I ended up handling quality of 50+ projects.To ensure the project's effectiveness, I implemented a rigorous feedback system, conducted training sessions for agents to improve their skills and knowledge, and introduced stand-up meetings for each project. I also organized workshops to implement quality control tools for delivery with root cause analysis.My focus on maintaining a tight QA process led to a 100% client satisfaction rate. Additionally, I maintained our agency's Upwork profile job success ratio at 99% with a 5-star rating. My dedication to quality assurance and process improvement helped the company retain its client base.

Conducted extensive market research to identify new business opportunities and collaborated with executives to establish effective strategies for pursuing them.Successfully executed various sales and customer support campaigns of diverse natures.- Sold online lessons across the United States for Takelessons.com, a highly reputable company that was later acquired by Microsoft.- Led an outbound sales campaign to promote and sell top-notch SEO services.- Spearheaded an outbound sales campaign for All-State insurance company.- Managed appointment settings for both inbound and outbound sales campaigns for various industries.

Bundu Khan Group is one of the well-renowned restaurant and bakery chain. I worked closely with the Administration Head and gained valuable experience by working across various departments, including Administration, Procurement, Accounts, and Marketing. Through this rotational program, I was able to observe, learn, and perform numerous tasks, which allowed me to develop a diverse set of skills.- Successfully fulfilled all requirements of government institutes such as (The Punjab Food Authority), (The Punjab Revenue Authority), (The Federal Board of Revenue), (PESSI) and (EOBI), etc.- Effectively managed and resolved all queries related to utility bills, rent, and expenses of all branches which includes (LESCO), (WASA), (SUI GAS), (PTCL) and other miscellaneous expenses. Calculated the consumption of utilities and implemented checks and balances to minimize it.- Maintained the company's sales, profit, and loss accounts, ensuring their accuracy and transparency. Prepared and presented comprehensive financial statements, highlighting the company's financial position. Also, maintained an updated record of fixed assets owned by the group, ensuring their proper management and maintenance.- Coordinated and managed events held by the CEO, ensuring their successful execution.

Mind Bridge is the leading outsourcing company that provides top-tier BPO services.- During my time working on a project for H2O Wireless (AT&T), an American mobile service provider, I consistently provided outstanding customer service by leveraging my exceptional communication and interpersonal skills. I effectively addressed customer inquiries and provided timely updates on all services. - My commitment to delivering top-notch service was acknowledged through my recognition as the "Best Employee of the Month" for three consecutive months, namely November, December, and January.

Ibex is one of Pakistan’s Largest BPOs.I led the inbound customer service team for a US-based project with esteemed telecommunication companies in the US. - Delivered top-notch telesales, technical support, and customer service for Cable, TV, and Internet Services of leading companies like Comcast, Spectrum, Charter, Time Warner Cable, AT&T, and HughesNet. - My exceptional communication and problem-solving skills helped me to exceed customer expectations and achieve high customer satisfaction ratings, resulting in increased sales and long-term customer loyalty.