Andrew Fletcher Email & Phone Number

Auckland, New Zealand

Johannesburg Area, South Africa

ProjectsMultiple EHP upgradesEWM implementationCRM implementationDB2 reorgDB2 upgradesXI implementationSolution manager 7.2 upgradeSystem refreshesHana implementationSAP Technical support for multiple clients in the retail industry.Involved in day-to-day support and SAP basis project activities.Provided basis support for multiple clients i.e. Dis-chem, Makro, Massbuild, Massmart , Mass Discounters, Kalahari, Cambridge Foods, Chalhoub… Show more ProjectsMultiple EHP upgradesEWM implementationCRM implementationDB2 reorgDB2 upgradesXI implementationSolution manager 7.2 upgradeSystem refreshesHana implementationSAP Technical support for multiple clients in the retail industry.Involved in day-to-day support and SAP basis project activities.Provided basis support for multiple clients i.e. Dis-chem, Makro, Massbuild, Massmart , Mass Discounters, Kalahari, Cambridge Foods, Chalhoub Reporting to the managing consultantInstallation of any new SAP systems within the current SAP landscape or any new technology as requested by ClientsMonthly review and forecast of production systems Upgraded any existing SAP technologies to newer versions or apply the latest support packages. Resolving of calls logged within SLA. Assisting junior consultantsAdvise and review new and existing SAP system architecture.Assist clients with third party setup of systems connecting to SAP.On request from users, check system errors and technical setup to identify any problems and liaise with functional teams to resolve. Assisted with as well as execute Technical Cutover for go live on new implementations.Reviewed system performance via appropriate system reporting Assist various teams in Backup, recovery, Unix and Linux activities.. Show less

Sandton

Reporting to the Technical Team Leader.Installation of any new SAP systems within the current SAP landscape or any new technology as requested by the business. Upgraded any existing SAP technologies to newer versions or apply the latest support packages. Continual and timely BASIS support supplied for the project teams to enable delivery of test phases. Configuring the communication and integration between the SAP suite of products Defined, configure and troubleshoot… Show more Reporting to the Technical Team Leader.Installation of any new SAP systems within the current SAP landscape or any new technology as requested by the business. Upgraded any existing SAP technologies to newer versions or apply the latest support packages. Continual and timely BASIS support supplied for the project teams to enable delivery of test phases. Configuring the communication and integration between the SAP suite of products Defined, configure and troubleshoot printing from SAP. Advised users on how to utilise software logistics tools correctly. On request from users, check system errors and technical setup to identify any problems and liaise with functional teams to resolve. Ability to check all systems if transport has been released and imported successfully and follow up and help resolve if there were any issues. Query the import of transport requests (reporting on support and release).Creation of local transports / transports outside of ChaRM.Assisted with as well as execute Technical Cutover (TCO) activities and plans Show less

Centurion

Provided basis support at multiple companies, i.e. Denel, PPC, PHD, Mercedes ,Barloworld Equipment , IBM, Metcash, Gold Fields, Regent, etc.

Johannesburg Cbd

Reporting to the Help Desk Manager.Supporting +/- 1000 Anglo users with hardware and software related issues in a Microsoft environment.Desktop support and helpdesk support. Logging, assigning and resolving calls in Heat CRM.Calendar bookings for visual audio conferences, audio bridges and equipment (laptops and proxima’s).Creating users, groups and nesting’s in Lotus Notes.Adding users, assigning profiles and tokens for Anglo’s RSA Anglo Anywhere Secure Remote acccess… Show more Reporting to the Help Desk Manager.Supporting +/- 1000 Anglo users with hardware and software related issues in a Microsoft environment.Desktop support and helpdesk support. Logging, assigning and resolving calls in Heat CRM.Calendar bookings for visual audio conferences, audio bridges and equipment (laptops and proxima’s).Creating users, groups and nesting’s in Lotus Notes.Adding users, assigning profiles and tokens for Anglo’s RSA Anglo Anywhere Secure Remote acccess Service.Administration of users and groups in Active directory, MS Exchange and Webmarshal. Show less

Woodmead

Reporting to the Help Desk Manager.Offered support to +/- 400 clients with network and internet related queries.Supporting users via telephone, email and terminal services.Using terminal services to maintain and support Cisco routers and Netintegrator server (Linux mail server, firewall and proxy).Providing support for Tiscali’s products web hosting, domains, Mailmarshal, Maildrop, Net Connect, Ipass, mail spooling and other products. Logging, assigning and resolving calls… Show more Reporting to the Help Desk Manager.Offered support to +/- 400 clients with network and internet related queries.Supporting users via telephone, email and terminal services.Using terminal services to maintain and support Cisco routers and Netintegrator server (Linux mail server, firewall and proxy).Providing support for Tiscali’s products web hosting, domains, Mailmarshal, Maildrop, Net Connect, Ipass, mail spooling and other products. Logging, assigning and resolving calls in Remedy CRM Show less

Woodmead

Reporting to the Helpdesk Manager.Supported small to medium enterprises.Web hosting, domains, ISDN, ADSL, mailing list, satellite and many other Tiscali products.Resolving internet and email related issues.Creating and resolving tickets in heat CRM system

Education record

Education record