Anne Nylander Email & Phone Number

Seattle, Washington, United States

Seattle WA

- Own and operate a learning and development consulting firm for select specialty coffee clients, specializing in technical education for retail coffee professionals.- Notable projects managed include developing and facilitating training best practices for the multi-unit retailer EspressoLab in Istanbul, Turkey and launching an innovative cafe within the.

Seattle, Washington, United States

Built increased capacity for our consulting team by developing resources used with consulting clients, including managing, editing, and developing new content in workforce development program curriculum; technical assistance tools and collateral; and providing facilitation skills training to colleagues.Designed and implemented education programs for.

United States

- Developed virtual and in-person learning products for consulting clients in foodservice workforce development, including workshops, video content, curriculum, presentations, and printed materials.- Organized and facilitated annual national conferences and quarterly regional workshops for our 80+ member organizations, their community ecosystems, partners.

Seattle WA

Managed all aspects of barista training within the Starbucks Reserve Roastery and its 150+ employees. Established systems and processes for training execution. Lead training department to deliver a consistently excellent service experience and achieved measurable results in employee performance. Collaborated with employees at all levels of the.

Provided outstanding customer service to existing and potential SCAA members from around the world. Assisted business leaders with implementing SCAA benefits for their businesses and employees. Traveled to and managed all supplies and department staff onsite at 6+ trade shows per year. Grew both new membership and retention membership levels year over year.

Greater New York City Area

Specialized in coffee preparation training strategies. Worked with over 65 clients of varying size and business type to achieve small and large project goals. Owned and operated the business, including establishing and closing the legal corporate entity, managing 10 employees at its peak, and overseeing all business operations. Notable clients include.

Union Square New York

This is the position that opened my eyes to the world of specialty coffee. My time there was relatively brief but was well spent learning all things specialty coffee from my esteemed trainer Erin Meister and all things coffee retail management from Jonathan Rubinstein. At Joe I learned essential service skills and was introduced to Danny Meyer's philosophy.

Soho New York

Managed an effective team of over 20 cashiers in one of the world's busiest retail stores. Reconciled cash tills and effectively handled customer service issues daily. Established training program for high volume cashier responsibilities used in New York, Chicago, and London.

Bachelor Of Arts (B.A.), English And American Literature

Project Management

Project Mangement Professional (PMP) Exam Prep

Associate Of Arts - Aa, English Language And Literature/Letters