- Coordinate research initiatives and assist management in developing strategies to enhance the business and welfare of KLB.- Assist in the preparation of grant proposals and reports, ensuring alignment with organizational objectives.- Stay updated on industry trends and best practices, contributing to the continuous improvement of research methodologies.

- Redeveloping current curriculum on experiential tourism to target the needs and goals of Indigenous and minority-owned tourism operations.- Created and supported on RFP's for various strategic, economic, tourism, and marketing plans across Canada in addition to supporting on grant writing for different organizations.- Experience communicating with a broad range of clients and partners in the tourism industry to better understand the experiential tourism landscape.

- Partnership between RTO4 and the University of Waterloo Recreation and Leisure Dept. on a case study exploring regenerative tourism practices in Southern Ontario- Engaged with community members to determine resolutions for an inter-generational divide in the tourism sector within local communities such as St. Jacobs, ON- Organized an event to promote engagement between children, youth, and elderly through placemaking. Showcased the work through an art gallery depicting what the different age groups enjoy about St. Jacobs

- Assist with departments across the organization promoting sustainability in events hosted in the region.- Attended the Southern Ontario Tourism Conference 2023.- Attended a 3 session workshop on Equity, Diversity, and Inclusion.

- Positions varied between serving, leadership, as well as spa reception based on demand and season.- Possess excellent knowledge of all services available, general property, and amenity information.- Collaborated with management of department to promote staff satisfaction and techniques to benefit overall event experience.

- Event serving for weddings, corporate events, etc. for upwards of 200 guests at a time- Learned front-end operations of events and worked with kitchen staff to provide a memorable experience for guests- Received food and beverage handler license for Ontario, Canada (SmartServe)

- Acquired certifications: WHMIS 2015, Ladder Safety Training, Ontario Health & Safety Awareness Training (OSHA), Workplace Violence & Harassment Training (Bill 168 & 132) and Accessibility for Ontarians with Disabilities Act (AODA) Training.- Proficient with the Northsoft system and its fuctions in relation to all day tickets and membership passes.- Responsible for recording and administering lift tickets, rental forms, membership & program sales, and gift certificates.- Able to communicate and work as part of a team as well as independently.

- Promotion from sales associate to sales lead manager within 2 months.- Developed skills related to marketing and sales to increase DPT and conversion rates.- Proficient with POS system as well as handling delivery orders, shipping procedures, and inventory tracking.- Improved guest satisfaction by uniquely designing each experience for guests.- Created schedules and organized staff appreciation activities to promote an inclusive environment.

- Experience with creating lesson plans for taekwondo students of varying ages and skill levels.- Worked as a team to provide exceptional classes with coworkers and junior instructors.- Provided assistance and organized taekwondo tournaments and competitions throughout the DFW area for taekwondo students.