Afreen Shaikh Email & Phone Number

• Managing retail outlets for maximum product coverage.
• Identifying and developing franchisee partners; checking & reordering for replenishment of stocks.
• Tracking and maintaining optimum inventory levels in the stores for all SKUs.
• Maximizing customer satisfaction level by on-time delivery, monitoring customer complaints, and providing efficient services.
• Handling customer grievances & resolving issues.
• Leading, recruiting, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.

• Maintained effective customer service standard and took corrective action, if required
• Accountable for ensuring all: o Stock transactions were recorded on the system timorously, accurately and correctly. o Sales & promotions were planned and executed effectively.
• Generated monthly reports on Sales Performance, Stock Positions & Concerns, Special Events & Promotions, and Staff Movement & Issues and presented them to the management.
• Prepared stock & sales reports monitored over & under stocks; suggested corrective action to be taken by the management.
• Followed correct procedures to return stock to the sales floor, warehouse, manufacturer, or other stores.
• Involved in identifying store-training requirements and organizing relevant training.

Mumbai

Mumbai

Mumbai