Afreen Shaikh Email & Phone Number

• Managing retail outlets for maximum product coverage.• Identifying and developing franchisee partners; checking & reordering for replenishment of stocks.• Tracking and maintaining optimum inventory levels in the stores for all SKUs.• Maximizing customer satisfaction level by on-time delivery, monitoring customer complaints, and providing efficient services.• Handling customer grievances & resolving issues.• Leading, recruiting, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.

• Maintained effective customer service standard and took corrective action, if required• Accountable for ensuring all: o Stock transactions were recorded on the system timorously, accurately and correctly. o Sales & promotions were planned and executed effectively. • Generated monthly reports on Sales Performance, Stock Positions & Concerns, Special Events & Promotions, and Staff Movement & Issues and presented them to the management.• Prepared stock & sales reports monitored over & under stocks; suggested corrective action to be taken by the management.• Followed correct procedures to return stock to the sales floor, warehouse, manufacturer, or other stores.• Involved in identifying store-training requirements and organizing relevant training.• Oversaw daily store operations like opening & closing of the store, random pricing checks, visit WH during the month, etc.

Mumbai

Mumbai

Mumbai