• Validate all the details about an applicant, including meeting the eligibility criteria, documents provided, repayment capacity, order details, etc.• Assisted with day-to-day operations, working efficiently and productively with all team members.• Respond to consumer queries, requests, and complaints for fintech loans made with the Salesforce Digital Finance Module.• Utilizing other management systems, follow the step-by-step procedure for resolving the problems in Salesforce.• Demonstrated a high level of initiative and creativity while tackling difficult tasks.• Demonstrated creativity and resourcefulness through the development of innovative solutions.• Developed strong organizational and communication skills through coursework and volunteer activities.• Skilled at working independently and collaboratively in a team environment.• Proven ability to learn quickly and adapt to new situations

• Communicated with internal personnel to provide status updates for both shipping and receiving dates.• Collaborated with peers and other business areas to leverage best practices.• Maintained and prioritized to-do-list and followed up to complete tasks on-time.• Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.• Followed shipping and receiving procedures for goods and materials.• Performed regular safety audits to establish compliance with safety regulations.• Collaborated with other departments to establish smooth implementation of operational processes and procedures.• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.• Helped meet changing demands by recommending improvements to business systems or procedures.• Optimized customer experience by delivering superior services and effectively troubleshooting issues.