Nadia Afrin Email & Phone Number

Canada

Toronto, Ontario, Canada

I develop and execute strategic plans that drive outstanding results. With my leadership, our team achieved a remarkable 15% client conversion rate, 10% operational time reduction, and a 25% increase in digital foot traffic. I optimize marketing strategies, and spearhead initiatives focused on communication, digital transformation, and training leading to 60% boost in employee engagement and a 75% increase in brand visibility.As a proud participant in the Black Indigenous people of colour Leadership Energies (BLE) project, I played an important role in co-creating the report. This collaborative research project aimed to develop interagency peer mentoring and coaching supports that advance nonprofit Indigenous, Black, and racialized leadership. I am grateful for the wisdom and possibilities shared by my fellow BLE co-creators. Together, we contributed to this important project, fostering a more inclusive and empowering leadership landscape.I successfully organize and execute high-impact events, such as CCS' inaugural Gala raising $30,000 for the mental health support of women and children facing domestic abuse.I effectively engage with diverse stakeholders, including board members, media, and executive partners, leading to successful outcomes and driving organizational visibility and goals.

Toronto, Canada Area

• Maintained brand governance and quality assurance across the organization, ensuring high-quality, error-free communications, which elevated brand recognition and mentions by 100% across all digital platforms• Developed and implemented an omni-channel digital marketing campaign incorporating social media, blogs, and podcasts to increase overall web presence by 49% and boosting social media reach by 100%.• Led three company-wide virtual Town Hall events, focusing on enhancing communication and marketing process efficiencies, branding, and public relations. The feedback gathered informed the 3-year strategic planning.• Managed an AI-based project in partnership with ACESS Alliance to mitigated pandemic-induced barriers, such as limited technology access or language proficiency, by streamlining inter-agency referrals and accelerating settlement needs identification and resolution.• Successfully managed diverse projects, from digital transformation to strategic initiatives, navigating complex challenges and delivering on time and within budget.• Led and developed high-performing teams, fostering a culture of continuous learning and improvement, resulting in increased team morale and performance.• Oversaw and managed a six-figure budget, implementing strategic financial planning and cost-efficiency measures.

Toronto, Ontario, Canada

Coordinated administrative operations and provided high-level support to the Registrar and Communications Manager. Managed a range of department-specific processes while providing communication support internally to 21 employees and externally to 12,000 stakeholders.• Provided in-depth analysis of 25 different information projects focused on internal and external work policies, standards and guidelines that resulted in various changes to ensure public protection and accountability of membership to the College• Prepared and produced a variety of materials, including correspondence, reports, spreadsheets, presentations on behalf of the Registrar and Communication Manager, resulting in insights to improve membership adherence to standards• Managed the calendar of the Registrar including arranging appointments and meetings, ascertaining the purpose of meetings, identifying priorities, providing background material and organizing the meeting materials as needed to optimize the workweek• Provided administrative and clerical support to the Executive Committee, Client Relations Committee and Indigenous Registration Task Force, which included the preparation and distribution of information packages, minute-taking, information gathering, while tracking and monitoring the progress of identified issues• Effectively triaged 100s of inquiries from the public, members, governments and other stakeholders to appropriate departments to shorten response time• Prepared 60 documents and trained two employees in AODA compliance increasing overall workflow efficiency by 20% and saving the College approximately $5000 in expenses• Developed and maintained digital communication; website through WordPress and monthly communiqués through Constant Contact• Assisted in the planning and coordination of six College related events attracting over 100 members and non-members

4040 Lawrence Avenue East

Play a crucial role in providing information, referrals and access to service members of the Kingston/Galloway – Orton Park community. Effectively collaborate with over 40 agency partners and establish positive relationships with service providers to link community members to relevant information and resources. • Strengthen relationships through interviews with over 1000 community members annually – aiding and directing them to the appropriate experts or other social service agencies• Researching and conceptualizing situations on a case-by-case basis to provide access to information related to social support • Optimized the Setmore managing system to ensure flawless appointment bookings and up-to-date information, reducing changes in appointments by 10% annually • Headed and developed executive staff meeting, articulating Health and Safety action plans, creating a strong company focus and direction • Recognized for creating and implementing two official policies – Anaphylaxis and Scent Awareness

4040 Lawrence Avenue East

Assisted in the planning, development, implementation and monitoring of company-wide total wellbeing initiatives. Developed five programs that create awareness, motivation and provide tools to employees that help them adapt and maintain a well-rounded healthy lifestyle. • Worked with vendors and other HR associates to analyze benefit programs, including Medical, Dental, Vision, Flexible Spending, Life and wellness • Implemented wellbeing related activities such as Lunch and Learn seminars, Fitness Classes, Mental Health and Heart Health• Kept a wide range of current national wellness and wellbeing initiatives and activities, developing a network of resources

Danforth Ave

Hired by A+ Academy of Advancement to implement a strategic marketing structure, manage creative services and oversee a 5-figure marketing budget.• Implemented a strategic marketing structure with 3 Marketing Coordinator roles overseeing various departments, and reporting to the CEO. New structure streamlined marketing operations while allowing for a unified strategy leading to a partnership with Centennial College• Enhanced brand visibility by 30% by managing creative services workflow, including digital communications and content creation. Leveraged external support as necessary and conducted proactive digital outreach to 100 recruitment agencies, promoting the International Student Program to over 1000 students nationwide.• Managed a 5-figure marketing budget, determining ad spend strategy based on campaign performance and current priorities

Filled a literary gap in research that can be used by scholars, service providers and mental health research. • Critically researched, examined & analyzed 37 peer-reviewed research papers to identify a gap for the thesis• Answered & clarified over 60 questions for McMaster Research Ethics Board in order to have the thesis approved• Constructed multitude of different approaches to recruit participants such as website, posters and social media• Created a screening survey to inspect who met the criteria. • Conducted 60 minute interviews with the study participants and analyzed the data to make appropriate recommendations and create appropriate evidence-based strategies

Bachelor'S Degree, Health Studies

Activities and Societies: Directional Organizer of Bangladeshi Student Association

Post Graduate Certificate, Workplace Wellness And Health Promotion

Certificate, Leadership And Management In The Not-For-Profit Sector

• Affiliated certificate with Mohawk and McMaster

Certificate, Occupational Health And Safety

Occupational safety and health (OSH), also commonly referred to as occupational health and safety (OHS), occupational health, or workplace.