Techie Support Ltd is the sister company of Hosted Desktop UK. Techie Support provides traditional IT support to its many clients. All engineers at HDUK are able to address Techie Support issues, however in order to streamline the process only two of us deal with these issues primarily. My supervisor, who was the account manager for Techie clients, and myself, as the deputy. As well as remote and onsite support, this role also involves the monitoring of each client’s backup solution. This includes a variety of backup solutions such as Windows Server Backup, Backup Exec, Veeam, Robocopy scripts, and our own Online backup solution.Key Achievements• Migrated a small charity over to our support and systems providing them with functional computers, centralised data, and regular backup procedures.• Resolved many of the backup issues and implemented a quick fix script to get backups working again should they be failing and there wasn’t a sufficient period of time to investigate the error in depth.

A busy local pub with an excellent reputation for quality real ale.I’m responsible for providing excellent customer service, ensuring a high standard of cleanliness, and managing the cellar.Key Achievements:• Assisted in the implementation, development, and management of the businesses social network presence.

The WESC Foundation provides care and education services to young people between the ages of 5 – 24 who are visually impaired and often have addition physical or mental disabilities. In addition to this WESC has its own research & development department, a social enterprise/work experience initiative including 3 charity shops, and a training center which is often hired to external clientele.I am responsible for provided the technical IT support for whole organisation. This includes: Helpdesk Administration, Meeting SLA’s, Stock Control, Remote Support, Software Support, Hardware Repair – Laptops, Desktops, Mobile Devices, Printers, and some Specialist assistive technology. Networking, Planning & Implementation of IT Procedures, Windows Domain Administrator, User Training, Fault Diagnosing & Troubleshooting, Accessibility & Access Technology (Specifically for Visually Impaired users), Asset & Warranty management, Technician Mentoring.Some key achievements to date:• Mentored and developed the skills of 6 leaners who did long term work experience within the dept.• Organised and implemented the ICT requirements for our International VI Conference for the last 4 years.• Developed several How-to guides and FAQ’s for areas where there was a lack of training/understanding. This reduced number of support calls in these areas, as well as reducing the time spent on any calls that were still raised.• Re-developed and improved the existing build and deployment process for new computers.• Assisted in the installation and implementation of a Canon Uniflow system for MFD’s.

AJK was a small web development company which was just getting going. I joined when it was about 3 month olds. Unfortunately the company never developed enough and closed down.My responsibilities were to hand code XHTML, CSS, & PHP websites, developing their graphics, logos and animation using the Adobe Suite, primarily Fireworks, Flash, and Photoshop.

Concept card develops plastic cards for various purposes, business, membership, id, etc.My role was to print/encode the unique data onto the cards and inspect their quality.Key Achievements: • Whilst here I increased efficiency by developing a system using CSV files, that then allowed the card printer to print non-sequential data onto a batch of cards rather than entering it card-by-card 1 at a time like before.

This was a convenience store by the quay in Exeter. It had problems with theft and waste control.My responsibilities were to manage the store at night in place of the store manager. This involved stock control, job delegation, team management, and loss prevention/security.Key Achievements: • By developing a zero-tolerance policy with encourage level of vigilance and consequence I managed to reduce the theft drastically.• I experimented with the times and percentage that short-date stock was reduced by. Ultimately this led to waste being much closer to our budgeted amount.

This was a ‘sole trader’ providing technical support in the Devon area. I was taken on in an unpaid work experience position so that I could gain IT experience in a business environment.Key Achievements:• Developed significant experience in ICT support as a job role.• Redeveloped the company website, including a basic shopping cart system.

I was responsible for running the Alcohol dept. This involved stock control (Ordering/Restocking/Wasting) and loss prevention.Whilst in this role I averaged an increase in sales by roughly 6% YOY but on occasions reached figures as high as 14%

In this role I was responsible for overseeing the checkout dept. this involved staffing the dept., dealing with customer complaints and cashing up at the end of the day.

This involved stock replenishment and service customers at the checkout.

This involved loading/unloading of deliveries/orders and ensuring amounts were accurate.

This involved patrolling the grounds to ensure there were no risks to the public or staff.Resolving conflicts, preventing danger, and radio communication.

This involved stock replenishment and service customers at the checkout.