Alex Fruland Email & Phone Number

Houston, Texas, United States

Responsible for the design and budgeting elements of small to medium sized networks, including equipment build, implementation, support, and training. Supported customers included public safety and utility companies where secure, reliable networks play a vital role in mission-critical communications.Key Responsibilities• Successful system design proposals are achieved through partnering with the end customer and/or dealer network to ensure design specifications and expectations are met.• Design equipment includes Cisco networks, Kontron servers, Dell servers, timing devices, Tait radio infrastructure, base stations, and subscriber terminals.• Support technologies include Digital Mobile Radio (DMR) Tier II / Tier III solutions and Project 25 (P25) using simulcast and non-simulcast solutions.• Infrastructure buildouts and implementation include: DMR node controllers and P25 Radio Frequency Subsystems (RFSS) with Site Controllers in redundant environments.• Support dealer network through impromptu training sessions and technical visits review Tait technology portfolio.

Houston, Texas, United States

Supervise and manage Field Support Engineers, meeting project lifecycle goals while ensuring a high level of customer satisfaction. Coordinated deployments nationwide of Field Service Engineering team to ensure on-time project implementation and within budget allocations. Served as escalation point to internal and external stakeholders during project implementations to help resolve jeopardy items.

Houston, Texas Area

Responsible for the deployment and commissioning of Tait equipment in support of various projects to ensure adherence to Tait specifications. Completed extensive testing and validation throughout the project lifecycle. Formal test plans included key stakeholders and project managers to ensure operations and system functionality met customer expectations. Test phases included facility acceptance testing, pilot acceptance testing, and final system acceptance testing.

Albuquerque, New Mexico Area

Managed team through medium to large sized projects, and coordinating activities to ensure timely development. Monitored project life cycle and engaged IT resources as needed to ensure project success. Communicated regularly with customers and members of other IT groups on project status, and planned work. Communications included presentations to senior IT leadership and internal customers.Directed team members towards solutions in ongoing day-to-day support elements for supported geography. IT supported technologies include servers, LAN/WAN, desktop, telecom and mobile devices for our retail stores, call centers and market support staff.Monitored production systems and implemented operational procedures to maximize system availability while maintaining service availability agreements within a call center server environment. Implemented work was coordinated and scheduled following enterprise change control procedures.Participated in all HR facets of employee support including salary planning, coaching, development and performance reviews. Key Achievements• Build-out and opening of two 1,000+ seat call centers.• Relocation of Regional Headquarters. Led efforts in build out and migration of 200+ personnel.• Implemented various training offerings to 400+ IT End User Support team members (Windows 10, Cisco LAN/WAN).• Subject Matter Expert for Service Now transition from internal ticketing system with continued role as a member of the development team. • Lead Service Now reporting analyst for director level. Created varying reports and widgets to help provide detailed analysis in support of Director level information for comparison with enterprise efforts.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Associate Of Science - As, Electrical And Electronics Engineering