Afshan Bari Email & Phone Number

Canada

Toronto, Ontario, Canada

- Collaborated closely with mobile, core UX, and AI product teams to identify key improvement areasand support feature launches, enhancing usability and fostering cross-functional alignment inproduct development.- Led an App Store Optimization (ASO) project, elevating Courseraʼs mobile app rating from 4.1 to 4.4 through improved customer engagement and optimized app store presence, driving increasedadoption and better user sentiment.- Accelerated upskilling in AI modalities to deploy AI-driven internal tools via Promptly and ReTool,including a chatbot for support audits and a Jira lookup tool, streamlining workflows and reducingmanual processes by 90%.- Established a qualitative and quantitative user feedback process, incorporating sentiment analysisfrom social media and support data to address critical areas like certificate issuance, which led to a5% WoW reduction in support cases.- Launched a "Report a Bug" feature in Courseraʼs iOS and Android apps to capture user pain points,bolstering support capabilities and enhancing the product teamʼs insight into critical support gaps. -- Guided cross-functional user empathy exercises using data insights from user reports toprioritize roadmap features like SSO and mobile-friendly indicators, improving the appʼsintuitiveness and security.- Championed the introduction of QA features and success metrics within internal support workflowsto track team velocity and performance, aligning with quality and efficiency goals.

Waterloo, Ontario

- Developed and led the launch of the “Rental Program” as the project manager, generatingapproximately $100K in revenue while improving onboarding and customer experience.- Created centralized onboarding resources, reducing customer onboarding time from 2-3 weeks to just a few days, enhancing user readiness and satisfaction.- Managed over 20 major medical OEMs as the lead support engineer, driving clarity on product needs and challenges while leading engineering efforts on experimental initiatives to align solutions with their product roadmaps and enhance partnership value- Developed new tool-creation software, informed by user research/feedback, reducing technicalsupport inquiries by over 50%.- Collaborated on the groundwork and launch of the first Salesforce Customer Support Site,establishing a streamlined and centralized support workflow to reduce support burden.

Toronto, Ontario, Canada

- Primary planner and coordinator for a major inaugural event for new female-centric founders program- Working alongside a diverse management team to analyze the needs of startups- Created interview scripts and conducted interviews with startup founders thus creating a client-centric environment- Built, maintained, and improved online interaction platforms based on research - Worked on multiple products that helped with onboarding of new founders and introducing them to iBoost

Toronto, Canada Area

- Won Bronze for Best Capstone Project 2018- Created wireless spinal neuromonitoring machine with a reduced form- Designed and synthesized PCB for EMG & SSEP biosignal data acquisition circuit using Eagle and LabVIEW- Wrote C code for programming microprocessors using MPLAB to allow analog to digital conversion of data- Implemented wireless Bluetooth protocol for transmission of biosignals- Processed data using MATLAB using toolboxes and digital filtering to eliminate noise- Created thresholds using results from multiple trials to allow machine to identify problematic data

Toronto, Canada Area

Responsibilities- To introduce parents and students to Ryerson University by way of interactive tour - Be ready to answer any questions regarding the school and it's policies- Create a comfortable and inclusive environment for allSkills- Effective communication skills to captivate attention of students and parents- Leadership skills for maximum transfer of information in friendly manner- Capacity for being comfortable with spontaneity and quick-thinking

Toronto, Canada Area

Responsibilities- Work alongside 3 other Project Managers and a General Assisstant- Manage 3 teams of 10 students each- Provide guidance and structure to projects being done by students- Follow up diligently on completion and quality of work- Act as source of information with efficient use of social media and other forms of communication- Provide tutoring and mentor-ship to students regarding coursework requiring MATLABSkills- Proficiency in MATLAB- Leadership skills to help guide students- To be able to work and coordinate with others to provide a smooth transition of project- Effective communication forever adapting according to needs at the time- Leadership skills allowing an environment of comfort and approachability

Toronto, Canada Area

Responsibilities- Provided/Designed MATLAB scripts to increase efficiency for image processing pipeline for MRI images of cancer growth- Became comfortable with dealing with large sets of data efficiently and effectivly- Became comfortable with multiple research software to complete tasks needed for research analysis with set timeline- Sat in on meetings and information sessions with clients with image processing/analysis needs- Facilitated and played role in creating optimised pipeline for client needsSkills- Proficiency in MATLAB - Ability to efficiently work with large sets of data- Ability to integrate with research heavy and new environment- Adapt according to dynamically changing needs with resources available - Ability to be a team player to find competent solutions- Communication skills to be able to play integral role in a team setting

Toronto, Canada Area

Worked at the STTARR ProgramAnalyze CT Scans and MRI Scans through contouring using specialised software (Mimics)Compile and present data from those scans using research softwareCompile Protocol Reports for laboratory processes