Research Project title: From Risk Communication to Risk Culture: building the bridge withtools and methods to empower population in situations of environmental risk. In charge for geo referencing and analyze all information gathered in two different cases, involving populations at risk. Applying Controversy Analyzes Methodology.

Provide Consulting Services in IT & Telecom BSS/OSS Systems in Telecommunications Industry with focus in Revenue Assurance, CRM/BI Customer Retention and Ombudsman relationship optimization.

PMO Role for BSS Appiication Operations, in charge of manage SLA achievements of support services.

Help IBM's customers, such as Banco Itaú, deactivate IBM's IMS/DB product in their zSeries Computers, migrating its hierarquical databases into other new technologies as relational databases. At Banco Itaú this project will reduce US$12 million/Year in Operational cost. Completion by August/2012.

Working for a Global Delivery Account for IBM Manufacturing/Materials & Finance BusinessManagement Areas making use of these Technologies: AS/400 CL/C/400 DB2 – MAPICS MRP. MVS/TSO/JCL/PL1/DB2.Has provided Support and Maintenance for Materials Management Application and its interfaces withMAPICS-MRP, Finance, Procurement, Distribution, Manufacturing floor and BI.

# Perform system upgrade replacing products licenses from 32 bits to 64 bits environment:# MicroFocus COBOL Server Express 2.X, for HP-UX True 64.# MicroFocus COBOL Application Server 2.X, for HP-UX True 64# Provide support on HP-UX, COBOL and Oracle *Pro-COBOL pre-compiler for HP SUPERDOME.

# Operations support: Bill Mediation Device and Operators Invoices data load into MICROSIGA dataminingdeveloped under star schema.# Implement adjustments in both routines above. Environment: Windows NT/MS-FOX-PRO

# Planed and performed testing to verify the pos-paid billing (Amdocs) adherence to the SMPrequirements. Environment: HP/UX, Shell scripting, Windows, X terminal, Access, Excel, VBA.

# Mapped the business requirements about network remuneration from detailed analysis ofinterconnection agreements.# Identified functionality gaps in settlements systems from Peru and Argentina subsidiaries.# Generated all types of calls scenarios accordingly with AT&T network topology.

Environment: Windows-NT, MS-Office, Vantive CRM, Oracle# Defined the minimum documentation standard each call center operation must keep updated.# As examples, generated the documentation of Credicard and ANP call center operations.# Answered the CEF-Caixa Economica Federal RFP for Real state call center operations.# Developed the CRM data-mining for Credicard's sales call center operation ( Discoverer ) applying starschema as data modeling topology.

# Generated the project plan for startup operations in Brazil.# Found proper lawyers to address working visas for Inovacom Consultants in Latin America.# Found proper accommodations, car rental for Inovacom Consultants in Latin America.# Answered the TIM RFP for switching setup and GSM network trouble shooting management services.Getting success in the contract with TIM – Peru.

# Created the RFP standard procedure to compare the proposals from similar suppliers.# Review and translate into English the Brazilian MOUs for AES Corporation understanding.# Represented Eletronet S/A in BRISA Telecom entity, as a member of Telecom services convergenceworkgroup.# Projects in charge:# Broadband Wired Society, a technical partnership with LSI-USP# Wrote the project plans for Siebel CRM and Kenan-Arbor Billing deployments.

# Brought off the use of trouble shooting management tools in products deployments phases.# At RURAL Telephone Inc. Lenora - Kansas - USA has provided:# Language interface between the customer staff and other deployment analysts.# IBM/AIX support, Oracle Backup/Restoring and Samba server setup.

At TIM-TNC Telecom Itália Mobile- TeleNordeste Celular during data migration from the legacy systems andinstallation of SEMA CABS2000 billing system has been in charge of:# Foreign Technical Team & Customer Interface.# CABS2000 integration: Banking Interface; Financial Reports; EMBRATEL CDRs Interface; Recycling ofRejected Calls.# Functional Requirements Specifications for customization of Interconnection Billing product.# Supervision of code customization performed in SEMA software development lab in Atlanta, GA, USA.Environment: Digital VAX/VMS, CL, Ingres Database, SQL, COBOL and C

On HP-UX, Oracle Enterprise, Discoverer, Windows and Office environment, created analytical views forRevenue Assurance purposes as:# Analysis on Call Detail Records rejected by the Amdocs billing system.# Analysis on Call Detail Records rejected by Trafunni interconnection system.# Analysis on CDR EDI output files destined to EMBRATEL Clearing House (SMC files) and thecorrespondent return files such as TCO, TFI, SRI, EXR file formats and the summary file RPD monthlygenerated by EMBRATEL

Developed and deployed an EIS Application designed in ER-Win 3.0 and built with Borland Delphi, andPL/SQL. 2 tier Client/Server architecture. Environment: Windows NT and Oracle Enterprise 7.3.Operational Processes: Data-Warehousing ETL combined with data replication procedures in other sites.Data modeling applied make use of STAR topology founded inside Ralph Kimball white papers

In VCP and CESP customers perform de deployment phase of ManTec for Windows product, an OverhaulingManagement application, fully integrated with SAP.Environment: 2 tier Client-Server, ERWin, Visual Basic, ODBC, Oracle and Informix Databases.

Environment: IBM AS/400, COBOL, SQL, DB2/400 RDBMS, and INTERSOLV Excelerator CASE tool.Development Methodology: Essential Analysis.Projects Developed:# Duty collection for BIA - Banco Itaú Argentina and BIE - Banco Itaú Europa (Luxembourg).# Direct Debit for BIA - Banco Itaú Argentina.International trips were required for deployment phase for all applications on the customer sites.

Projects:# Estate Management application for ELETROPAULO under the environment provided by IBM RS6000,SYBASE SQL Server, ARCINFO GIS Software, Novell Netware, MS-Windows, MS-Visual Basic, usingStructured Analysis Methodology.# Workflow, Search and Documents Recovery application (EDM) developed for Câmara Municipal dePaulínia. Environment: Novel Netware, MS-Windows, SUPERBASE for Windows, Laser View forWindows, DDE and OLE. Methodology: Essential Analysis and Object-Oriented Programming.

# System of Acquisition of Gross Products and Freight Control and Maritime Embarking developed forCOSIPA. Environment: Novel Netware, DOS, DBMS/4GL - Sterling ZIM.# DATA MODELING COURSE instructor.# Responsible for the regional training and local support of NUCOR's Geoprocessing Software, translationof manuals, production of Training Study Outlines, active participation as a consultant of Nucor's GISsoftware deployments.# Pre-sales routines: Planning, Budget, Presentations including some in English.

Environment: UNISYS A Series, MCP/AS Release 3.7, MCS System COMS, LINC II 14.1, COBOL74, DMS II.Achievements:# Development of many corporate applications such as: Procurement, Inventory, Mailing list,Accounting and Human Resources.# Libraries for general use as application development support:# Creation of Date and Time object classes in COBOL environment, implementing The ChristianGregorian Calendar methods with automatic calculation of all its holidays including mobile dates.# Numerical values in full writing, for any language, for any currency.# Consistence and generation of control digits in some Brazilian Government Numerical ID keyssuch CGC, CPF and PIS.# Match-Code Calculation for mail list systems.# Utilities for productivity gain while developing applications:# Data entry programs COBOL source code generator.# Reports COBOL source code generator.# On Line Automatic Documentation Generation Utility for applications developed under DMS IIdatabase using COBOL language.