Álvaro Florentino Da Silva Jr. Email & Phone Number

State Of São Paulo, Brazil

Avenida Professor Frederico Hermann Júnior, 345 - Alto De Pinheiros

Research Project title: From Risk Communication to Risk Culture: building the bridge withtools and methods to empower population in situations of environmental risk. In charge for geo referencing and analyze all information gathered in two different cases, involving populations at risk. Applying Controversy Analyzes Methodology.

São Paulo Area, Brazil

Provide Consulting Services in IT & Telecom BSS/OSS Systems in Telecommunications Industry with focus in Revenue Assurance, CRM/BI Customer Retention and Ombudsman relationship optimization.

TIM-Santo Andre Site.

PMO Role for BSS Appiication Operations, in charge of manage SLA achievements of support services.

Rua João Moreira Salles, 130, Raposo Tavares - São Paulo, SP - Brasil

Help IBM's customers, such as Banco Itaú, deactivate IBM's IMS/DB product in their zSeries Computers, migrating its hierarquical databases into other new technologies as relational databases. At Banco Itaú this project will reduce US$12 million/Year in Operational cost. Completion by August/2012.

Rochester, Minnesota Area - São Paulo - R. Tutóia - Home Office Based

Working for a Global Delivery Account for IBM Manufacturing/Materials & Finance BusinessManagement Areas making use of these Technologies: AS/400 CL/C/400 DB2 – MAPICS MRP. MVS/TSO/JCL/PL1/DB2.Has provided Support and Maintenance for Materials Management Application and its interfaces withMAPICS-MRP, Finance, Procurement, Distribution, Manufacturing floor.

Brasília Area, Brazil

# Perform system upgrade replacing products licenses from 32 bits to 64 bits environment:# MicroFocus COBOL Server Express 2.X, for HP-UX True 64.# MicroFocus COBOL Application Server 2.X, for HP-UX True 64# Provide support on HP-UX, COBOL and Oracle *Pro-COBOL pre-compiler for HP SUPERDOME.

São Paulo Area, Brazil

# Operations support: Bill Mediation Device and Operators Invoices data load into MICROSIGA dataminingdeveloped under star schema.# Implement adjustments in both routines above. Environment: Windows NT/MS-FOX-PRO

Londrina Area, Brazil

# Planed and performed testing to verify the pos-paid billing (Amdocs) adherence to the SMPrequirements. Environment: HP/UX, Shell scripting, Windows, X terminal, Access, Excel, VBA.

São Paulo Area, Brazil

# Mapped the business requirements about network remuneration from detailed analysis ofinterconnection agreements.# Identified functionality gaps in settlements systems from Peru and Argentina subsidiaries.# Generated all types of calls scenarios accordingly with AT&T network topology.

São Paulo Area, Brazil

Environment: Windows-NT, MS-Office, Vantive CRM, Oracle# Defined the minimum documentation standard each call center operation must keep updated.# As examples, generated the documentation of Credicard and ANP call center operations.# Answered the CEF-Caixa Economica Federal RFP for Real state call center operations.# Developed the CRM data-mining for.

Geneva Area, Switzerland / São Paulo Area, Brazil

# Generated the project plan for startup operations in Brazil.# Found proper lawyers to address working visas for Inovacom Consultants in Latin America.# Found proper accommodations, car rental for Inovacom Consultants in Latin America.# Answered the TIM RFP for switching setup and GSM network trouble shooting management services.Getting success in the.

São Paulo Area, Brazil

# Created the RFP standard procedure to compare the proposals from similar suppliers.# Review and translate into English the Brazilian MOUs for AES Corporation understanding.# Represented Eletronet S/A in BRISA Telecom entity, as a member of Telecom services convergenceworkgroup.# Projects in charge:# Broadband Wired Society, a technical partnership with.

Lenora, KS Area USA / Campinas Area Brazil Zip 13086-902 High Technology Pole

# Brought off the use of trouble shooting management tools in products deployments phases.# At RURAL Telephone Inc. Lenora - Kansas - USA has provided:# Language interface between the customer staff and other deployment analysts.# IBM/AIX support, Oracle Backup/Restoring and Samba server setup.

Greater Atlanta Area / Recife Area - Brazil / São Paulo Area - Brazil

At TIM-TNC Telecom Itália Mobile- TeleNordeste Celular during data migration from the legacy systems andinstallation of SEMA CABS2000 billing system has been in charge of:# Foreign Technical Team & Customer Interface.# CABS2000 integration: Banking Interface; Financial Reports; EMBRATEL CDRs Interface; Recycling ofRejected Calls.# Functional Requirements.

São Paulo Area, Brazil

On HP-UX, Oracle Enterprise, Discoverer, Windows and Office environment, created analytical views forRevenue Assurance purposes as:# Analysis on Call Detail Records rejected by the Amdocs billing system.# Analysis on Call Detail Records rejected by Trafunni interconnection system.# Analysis on CDR EDI output files destined to EMBRATEL Clearing House (SMC.

São Paulo Area, Brazil

Developed and deployed an EIS Application designed in ER-Win 3.0 and built with Borland Delphi, andPL/SQL. 2 tier Client/Server architecture. Environment: Windows NT and Oracle Enterprise 7.3.Operational Processes: Data-Warehousing ETL combined with data replication procedures in other sites.Data modeling applied make use of STAR topology founded inside.

São Paulo Area, Brazil

In VCP and CESP customers perform de deployment phase of ManTec for Windows product, an OverhaulingManagement application, fully integrated with SAP.Environment: 2 tier Client-Server, ERWin, Visual Basic, ODBC, Oracle and Informix Databases.

Buenos Aires Area, Argentina / Luxembourg / Portugal / São Paulo Area, Brazil

Environment: IBM AS/400, COBOL, SQL, DB2/400 RDBMS, and INTERSOLV Excelerator CASE tool.Development Methodology: Essential Analysis.Projects Developed:# Duty collection for BIA - Banco Itaú Argentina and BIE - Banco Itaú Europa (Luxembourg).# Direct Debit for BIA - Banco Itaú Argentina.International trips were required for deployment phase for all.

São Paulo Area, Brazil

Projects:# Estate Management application for ELETROPAULO under the environment provided by IBM RS6000,SYBASE SQL Server, ARCINFO GIS Software, Novell Netware, MS-Windows, MS-Visual Basic, usingStructured Analysis Methodology.# Workflow, Search and Documents Recovery application (EDM) developed for Câmara Municipal dePaulínia. Environment: Novel Netware.

São Paulo Area, Brazil

# System of Acquisition of Gross Products and Freight Control and Maritime Embarking developed forCOSIPA. Environment: Novel Netware, DOS, DBMS/4GL - Sterling ZIM.# DATA MODELING COURSE instructor.# Responsible for the regional training and local support of NUCOR's Geoprocessing Software, translationof manuals, production of Training Study Outlines, active.

São Paulo Area, Brazil

Environment: UNISYS A Series, MCP/AS Release 3.7, MCS System COMS, LINC II 14.1, COBOL74, DMS II.Achievements:# Development of many corporate applications such as: Procurement, Inventory, Mailing list,Accounting and Human Resources.# Libraries for general use as application development support:# Creation of Date and Time object classes in COBOL.

Bachelor, Physics

Activities and Societies: Math, Physics and Chemistry private teacherCNPq Researcher in Medical Physics regarding radiologic protection.

High School, Technical Electricity