Afzal Anam Email & Phone Number

Colombo, Wp, Lk

United States

Colombo, Western, Sri Lanka

Study Abroad with leading Universities and Colleges in the UK

Colombo, Western, Sri Lanka

Sri Lanka

 Coaching, inspiring and motivating the sales team. Ensuring the team meets the sales and campaign targets. Sales training, development, and performance management. Good understanding of the market dynamics in the respective sector. Developing sales strategies to guarantee success and growth. Developing lead generation and optimization campaigns. Developing and maintaining customer relationships Disciplined use of CRM system, communication and customer management. Handling customer complaints and enquiries. Monitoring random calls for quality assurance. Forecasting and analysing sales data. Regular reporting of team performances to the Management and Board of Directors. Keeping to targets and managing KPI’s. Conducting Performance reviews and appraisals. Ability to work effectively under pressure utilizing advanced problem-solving skills. Coordinating and supporting the HR with the recruitment process while conducting interviews to find suitable candidates for the team. Training new recruits and documenting training materials for HR Purposes. Handling disciplinary hearings and submitting feedback to the management. Assisting with CRM modifications and data handling procedures. Took part In Edex Expo 2019 as the Event Manager and 2017 as a Coordinator to identify potential candidates and students.

Colombo

 Generating leads by cold calling Referral campaigns and Acquisitions. Booking appointments with students, confirming appointments and dispositioning the appropriate statuses in the CRM, Log call entries and assigning tasks for future callbacks. Target driven and performance-oriented. Achieved 96 customer registrations in September 2015 and awarded as the employee of the month for the same month.

Colombo 04

 Provide a high level of customer service at all times. Ensure candidates’ needs are met with understanding and respect. Ensure equipment is operational and test stations are in working order to deliver testing. Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and Achievers procedures. Explain the test process to candidates and deal with other queries as required. Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard. Print and provide post-test score reports to candidates as required.

Colombo 04

 Overseeing and developing marketing campaigns Signing new businesses for social media marketing and website development. Maintaining social media business profiles. Creating verbal and nonverbal content for clients. Conducting research and analyzing data to identify and define audiences. Devising and presenting ideas and strategies. Organizing promotional activities mainly on social media platforms.

 Overseeing and developing marketing campaigns Approaching and signing new clients to the business. Organizing promotional activities. Managed the business stall at the International Book Fair held at BMICH.

 Cold calling European customers to conduct a marketing survey on investment patterns while generating leads for Investment companies.

 Answering inbound customer queries and complaints and assisting them accordingly.

Education record

Activities and Societies: Interact Club (President 2009/10), English Literary Association, Islam Majlis, Commerce Society, ICT Society •.

Hnd, Computing

HND in Computing (2012 - 2014)