Kavin Selvakumar Email & Phone Number

Western Province, Sri Lanka

United States

As a Customer Success Manager at Applova, I work closely with US-based restaurant merchants to ensure they harness the full potential of our innovative products, including KIOSK systems, Mobile Apps, and POS solutions. My primary goal is to drive merchant growth and optimize their customer success journey, enabling them to streamline operations, enhance customer experiences, and boost revenue through cutting-edge technology.By fostering strong relationships and delivering personalized support, I help restaurants seamlessly integrate our solutions, maximizing their operational efficiency and long-term success. I also work with cross-functional teams to ensure that our merchants consistently receive the highest level of service and value.Key areas of expertise:- Enhancing merchant growth through innovative solutions- Delivering tailored customer success strategies- Driving adoption and optimization of KIOSK, Mobile App, and POS systems- Providing hands-on support and continuous improvement initiatives- Building long-term partnerships with restaurant operators

Colombo, Western Province, Sri Lanka

As a Senior Account Manager at Mintpay, I manage and nurture relationships with key merchants and partners, driving growth and delivering tailored financial solutions in the dynamic Buy Now Pay Later (BNPL) sector. With a deep understanding of the fintech ecosystem, I focus on optimizing merchant experiences by integrating innovative payment technologies, aligning with business goals, and ensuring seamless operational execution.My role involves collaborating closely with internal teams to develop and implement strategic initiatives that maximize value for both merchants and customers. From managing high-level partnerships to streamlining payment processes, I thrive on fostering trust, resolving challenges, and creating long-term business success.Key strengths include:- Building and maintaining strong client relationships- Overseeing end-to-end payment solutions- Ensuring high-level account satisfaction- Leveraging data-driven insights for client growth- Spearheading merchant onboarding and engagement strategies

Sri Lanka

As a Senior Associate in Anti-Money Laundering (AML) at Muve, I specialize in identifying, preventing, and mitigating financial crimes by ensuring compliance with regulatory frameworks and best practices. I work to safeguard our clients and financial institutions by conducting thorough investigations, analyzing suspicious activities, and implementing robust risk management strategies.In my role, I collaborate with cross-functional teams to develop and enhance AML policies and procedures, ensuring they align with evolving legal standards. My proactive approach to compliance helps prevent money laundering, fraud, and other financial crimes while maintaining the integrity of financial operations.Key areas of focus:- Investigating and reporting suspicious transactions- Ensuring adherence to AML regulatory requirements- Conducting detailed risk assessments and monitoring- Collaborating with compliance teams to strengthen AML frameworks- Providing actionable insights to mitigate financial risks

Sri Lanka

Supply Growth -Devised a comprehensive methodology to identify SKUs that may face the risk ofrunning out of stock. Additionally, we have developed a novel model that emphasisegrowth and pillar focus to ensure an adequate supply to meet the demand. Thisapproach incorporates the integration of SEO strategies and price points to optimizeinventory management and ensure the availability of the right supply at the right time.Daraz Workstation Migration - Successfully launched the upgraded Admin System Portal with new productdevelopments in terms of new systems after successfully conducting UAT's.Shared Free shipping Program - Introducing a groundbreaking approach to shared free-shipping subsidies withmerchants, enabling customers to enjoy free-shipping for their entire store purchase.This innovative concept results in a significant boost in conversion rates and providesmutual benefits in terms of subsidy ROI for both the merchant and our platform.Seller Momentum Program - The primary objective of developing this project is to foster seller growth whileminimising churn. To achieve this, we segmented the overall seller base into cohorts,allowing us to analyse and identify specific seller levels. By establishing a robustfoundation for growth and implementing advanced models, we can effectively pinpointsellers who have the potential to churn and take proactive measures to retain them.Daily Performance Tracker - Created comprehensive performance dashboards and implemented an automatedgovernance model to facilitate daily monitoring of KPIs and streamline reportingprocesses. This innovative approach minimise the need for manual reporting, reducingrepetitive tasks and enabling timely actions based on real-time data.

Sri Lanka

Driving the Marketplace GMV & NMV sales targets for all verticals. Price Negotiations,Weekly Campaigns, Bank Discounts, CRM, and Onsite planning to meet monthly targetsfor each category within Marketplace Business Area.Became the driving force behind the expansion of the assortment range from 12,000 SKUsto 17 million local assortments, and aided the Cross-border Operational team inonboarding over 9 million assortments from China, Pakistan, and India.Aggressively pursuing seller acquisition, we grew the seller community on the platformfrom 200 to 30,000 vendors in less than two yearsCo-managed marketing efforts (SEO, Onsite Marketing. Offline Marketing and AffiliatePrograms) and brand partnerships.Coordinate with Commercials, Finance, Traffic Ops, Marketing, Legal, Operations &Support teams to improve excellence.

Western, Sri Lanka

Western, Sri Lanka

Graduate Diploma, Business Administration And Management, General, Level - 06

Higher National Diploma, Human Resources Management And Services

In this program, I gained comprehensive knowledge and practical skills in various aspects of Human Resource Management, including talent.

Biology, General